Randstad Service Manager in Suwanee, Georgia
salary:$85,000 - $95,000 per year
date posted:Monday, April 16, 2018
experience:0 years years
Permanent position: Regional Service Manager for wide format printing needed just north of Atlanta GA. Responsible for providing high levels of service and addressing critical service issues within the assigned region. Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. Offers relocation and excellent benefits. Excellent bonus opportunity. Travel estimated at 60%.
Responsibilities for the Service Manager
Oversees the scheduling and training of field service representatives
Handles service contracts and directs support services
Develops methods, guidelines, and policies to facilitate efficient service industry
Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed
Provides input to strategic decisions that affect overall service levels
Manage escalated issues arising from operations and requiring coordination with other departments
Monitor and follow-up as needed with all pertinent reporting (open calls, inventory variances, productivity, scheduling, call performance, profitability).
Oversee technician training and ensure proper cross training of staff
Interact with Clients and ensure the highest level of overall customer satisfaction
Requirements for the Service Manager
Bachelor's Degree or higher and 8-10 years field service experience and/or training; or combination of education and experience in fixing large wide format inkjet printers
Must be bi-lingual in English and Spanish
Proficient in Microsoft Office, including Word, Excel, and Outlook.
Must be able to travel up to 60% travel to South America
Must have valid driver's license