Ricoh Americas Corporation Assistant Manager - Copy/Print Center in Norcross, Georgia


Reports to a Site Manager, either within the same site or at a parent location and supervises day-to-day operations and staff of specified 1-3 person satellite location or assists with the supervision of a large site or additional shifts. May run shifts or site solo. Functions as a document specialist or other operations worker the majority of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed; can complete month-end management reports in the absence of the Site Manager. (Note: a lead person at a small solo site should be titled Supervisor).


  • Functions as a document specialist or other operations worker.
  • Responsible for effective implementation and management of RICOH Service Excellence.
  • Handles formal contact with the customer on a daily basis in IMS.
  • Provides training on workflow and machine operations when necessary.
  • Ensures payroll accuracy by overseeing and correcting all time clock punches.
  • Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
  • Ensures the quality of operations for shift by assisting in the achievement of goals.
  • Meets quality and deadline standards by the effective use of job scheduling practices.
  • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
  • Completes site reports and other paperwork as necessary.
  • Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

  • Requires high school diploma or GED and 3+ years of experience in a related field.
  • Requires experience in delivering classroom and/or informal training sessions.
  • Requires experience in operation of the most advanced machines, performing complex jobs.
  • Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.