Georgia Employer PERSONAL BANKER I in Marietta, Georgia

Personal Banker I Job LocationsUS-GA-MariettaJob ID 2018-4846 Overview A customer service-focused position tasked with engaging existing and prospective clients to determine and meet their needs by explaining, recommending and opening the products and services best suited for each client and referring opportunities to other lines of business when appropriate. Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment: There is minimum discomfort from noise in this area. Detailed instructions and procedures to be followed in a potentially hazardous condition (i.e. robbery) are received to minimize the risk. Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES: Engage both business and personal clients in a needs based discussion to identify needs. Recommend and explain appropriate bank products and services to the customer. Open appropriate product(s) for clients├»┬┐┬Żensuring that proper documentation is obtained, completed and filed. Promote a customer service focused environment in the branch by encouraging teamwork. Perform account maintenance activities, including changes of address, account ownership, account type and others. Research and resolve customer issues by acting as the liason between the customer and internal bank departments. Complete and forward Reg E dispute documents and affidavits to the appropriate department. Answer client questions regarding products and services. Answer telephone inquiries from clients and prospects, using these opportunities to sell additional products and services to clients. Solicit new business via the telephone and outside clients calling efforts. Stay abreast of bank products, policies, and procedures, and communicate these clearly to the client when needed. Retain branch clients and increase product usage by recognizing cross sell opportuntites. Be involved in community activities. Assist clients with safe deposit box entry. Issue debit cards using the instant-issue debit card machine. Process wire transfers. Work as a back-up teller when needed. Perform other duties as assigned. Qualifications KNOWLEDGE, SKILLS & ABILITIES: High school diploma or equivalent. Customer service skills, including ability to deal effectively and tactfully with clients and employees. Decision-making skills. Oral and written communication skills. Ability to recognize and meet sales opportunities. Ability to obtain a State insurance license. Knowledge of a personal computer and software, including Microsoft Word and Excel. Basic knowledge of deposit documentation and bank terminology. Knowledge of all necessary computer applications. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER