First Data Incident Manager in Marietta, Georgia
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data’s Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security
- The primary purpose of the Incident Manager role is to ensure that impacting incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service. The Incident Manager is expected to work with their immediate teams and stakeholders to successfully manage major incidents and ultimately drive down the number and frequency of incidents and improve service recovery times. Leads bridge calls for incidents flagged for impact.
Scope of Job
Supports complex business incidents. Manages many levels during an incident call including Manager, Director, and VP. They are the executive commander during a call.
Works independently .
- 6 years of related technical and business experience. Experience managing multi-platform and client-impacting issues. Bachelor’s Degree or equivalent work experience and/or applicable certifications. Requires strong knowledge of industry supported. Translates the IT strategy into action. Has expert knowledge of business operations, policies and practices.
- Operational Functions
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
Title: Incident Manager
Location: Georgia-Marietta-Marietta 1600 Terrell Mill
Requisition ID: 2231491
Other Locations: United States-Maryland-Hagerstown-Hager - One Western Maryland P, United States-Nebraska-Omaha-Omaha - 7305 Pacific St, United States-Delaware-Wilmington-Wilmi - 1100 Carr Road