USAuto Sales Service Advisor in Lawrenceville, Georgia

Position Summary

The Service Advisor is the front-line customer-relations and service representative. The Service Advisor works with the customer and technician to identify required maintenance.


  • Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

  • Maintains automotive records by recording problems and corrective actions planned.

  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

  • Daily or periodic follow-up with customers on repair status informing the customer of vehicle status.

  • Conducting inspections.

  • Taking vehicles on test drives.

  • Reviewing vehicle maintenance records and service schedules.



  • High school Diploma or GED

  • 1-3 years of Customer Service

  • Excellent Customer Service skills


  • Previous automotive Service experience

  • Experience in a leadership role

  • Automotive experience

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.