NCR Project Manager in Duluth, Georgia
TITLE: Professional Services Project Manager
LOCATION: Duluth, GA
Come join NCR as part of the NCR/DI Financial Services team as a Professional Services Project Manager. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business.
The Professional Services Project Manager drives the end-to-end delivery of critical consumer-facing Projects for financial institution clients. The Project Manager acts as guardian of the consumer and financial institution client experience, guiding the implementation of complex products and services from post-sale, through delivery, to go-live and support. The Project Manager will work in close partnership with the cross-functional teams including sales, marketing, engineering, operations and support to execute as well as manage client relationships.
The Professional Services Project Manager must have a moderate understanding of financial services including understanding of interfaces, services, and must possess excellent Project management skills. The Project Manager will help define project scope by analyzing client needs and provide recommendations and guidance during the implementation process. In addition, the Project Manager must:
Takes ownership and drives each assigned project to a successful completion
Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
Maintains a strong client relationship while working with appropriate DI and third party vendor representatives from project kickoff to go Live date.
Demonstrates effective leadership and project management skills
Continually works to expand individual and department-wide project management expertise
Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
Perform Lessons Learned at post implementation on all conversions projects
Manage concurrent complex and sophisticated clients Projects
Act as business analyst and manage system integration to aid in the conversion to the NCR/DI digital platform
Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and Project alignment and the timely resolution of issues, risks and roadblocks.
Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within NCR/DI.
Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
Adheres to all company, departmental and project policies and procedures
Serves as coach and mentor to Project Managers within Implementation Services
Develop innovative solutions to problems and processes
Be able to support conversion projects during non-business hours or weekends.
Travel up to 25%
BS/BA degree or equivalent experience
7 years experience delivering large scale online enterprise software deployment and implementations to or through enterprise customers or partnerships
10 year’s project management and/or other related management experience, including the management of technical projects
Proven cross-function, end to end Project management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.
Demonstrated ability to manage technical project with complex data management
Excellent verbal/written communication and influencing skills as well as effective listening skills
Experience in the use of structured project management methods and tools
Strong understanding of current technologies such as SAML 2.0 for SSO, Web Service API’s, SOAP, ReST, etc.
Understanding of PFM applications as a SaaS offering
PMP Certified or plan to obtain
Financial institution experience preferred
Ability to quickly learn basic concepts related to the financial services industry.
Ability to quickly learn new products
Excellent organizational skills.
Travel estimated at 25% to include onsite client visits
ABOUT NCR CORPORATION:
NCR Corporation (NYSE: NCR)is a global tech company that changes how people everywhere bank, shop, eat, and travel. Our software, hardware, and services enable over a half billion transactions daily.Headquartered in Atlanta, we are leading how the world connects, interacts, and transacts with business. ncr.com
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
STATEMENT TO THIRD PARTY AGENCIES:
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Professional Services
Title: Project Manager
Requisition ID: 0055018_P0075215