Ingersoll Rand Trane - Intelligent Services Project Manager - Atlanta, GA in ATLANTA, Georgia


At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—includingClub Car®,Ingersoll Rand®,Thermo King®,Trane®,American Standard® Heating & Air ConditioningandARO®- work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information,

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.


Responsible for the remote support, diagnosis, and repair of environmental-control systems, utilizing knowledge of electronics, direct digital control, airflow, hydronics, refrigeration theory, and control techniques. Supports the Intelligent Services service agreements by planning and executing remote inspections in accordance with contract scope and provides reports to customers. Supports the Intelligent Services team by utilizing software tools to track and execute routine services and reports to customers. Maintain scheduling of routine team meetings and assist resource coordinators in assigning contract work to ensure contract execution is maintained on schedule.


Other functions may be assigned.

Responsible for understanding HVAC systems and BAS controls.

Responsible for reviewing TIS alarms each day and respond according.

Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for external technician

Responsible for performing BAS remote diagnostics checks and troubleshooting.

Performs remote digital inspection on approved sites in accordance with BAS Agreement scope.

Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies.

Assist in the remote setup of Trane Intelligent Services on all connected sites.

Provides remote customer and technician support

Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files.

Records parts, material, labor, and other cost data per assignment and returns unused resources.

Turns in all required paperwork and reports in a timely manner.

Represents the company by serving as a direct customer contact.

Identifies parts to order for repairs and timeliness of need.

Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.

Flexibility to work overtime/weekends, as required.

Responsible for setup and execution of routine team meetings to review new and existing projects.

Work with Resource Coordinator to ensure that the appropriate resources are allocated for fulfillment of contract responsibilities

Lead and manage software tracking tools used in scheduling contract execution

Understand the work flow process and manage creation and implementation of standard work to ensure timely and efficient work flow execution.

Assist Account Managers and office team with setup of new contracts to ensure the correct tasks and interventions are in place based on what was sold.


This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate's degree or equivalent from two-year college or technical school or thirty-six (36) months experience in control systems; or equivalent combination of education and experience. Proficiency in MS office tools (Outlook, Word, Excel and PowerPoint)


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to work towards developing new standard processes and implement existing standard processes and work surrounding the Intelligent Services team.


Valid driver's license but this position does not include a work vehicle.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer keyboard and telephone and lift and/or move up to 10 pounds. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.

Primary Location: ATLANTA-Georgia

Job: Service

Schedule: Full-time

Shift: Day Job

Status: Regular

Type: Experienced

Posting: Jan 17, 2018, 4:01:07 PM