Capgemini SFDC - Senior CRM Process Lead in Atlanta, Georgia

Experienced CRM business and technology consultant. Extensive end-to-end business process expertise in the areas of marketing, sales (lead-to-order), and/or service, preferably in the business to consumer space. Experience defining scope for enterprise CRM solutions, such as Able to facilitate process definition, process improvement, and CRM scope definition activities, including stakeholder workshops, user story/scope grooming, and high-level solution design discussions. Comfortable operating within the Agile SDLC methodology and working closely with business stakeholders and technical architects. Client travel expected.

Required skills / experience:

  • Extensive working knowledge/experience in end-to-end marketing, sales, and/or service business processes with B2C or B2B clients.

  • Specific focus on Lead-to-Quote process and solution design.

  • Enterprise CRM (ex: SFDC) scope definition, process improvement, and functional implementation experience.

  • Specifically, Salesforce Sales Cloud Opportunity Mgmt and Quote Mgmt.

  • Senior BA. Led business analysis and scope definition activities on large enterprise CRM projects, including current state assessment, gap analysis, and future state process definition.

  • Tactful communicator. Able to facilitate discussions in one-on-one and group sessions with senior business stakeholders.

  • Structured planner. Able to define a plan and execute against the plan, including analysis approach, workshop schedules, agendas, and day-to-day execution.

  • Team lead / manager. Able to manage and motivate a team of business analysts, while coordinating closely with technical architects and developers.

Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).

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Job: Developer

Organization: US LYONS CG

Title: SFDC - Senior CRM Process Lead

Location: GA-Atlanta

Requisition ID: 035356