InComm QA Manager (Digital & Fulfillment) in Atlanta, Georgia
Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more ator connect with us on,,or.
About This Opportunity
The QA Manager is responsible for overseeing all aspects of software quality assurance testing activity along with the ability to define, implement and maintain QA best practices. Responsible for delivering the right products/solutions on time, within budget, while ensuring that they adhere to operating and quality standards. Effectively manages relationship with the customer (internal or external). Responsible for building team including interviewing, training and performance reviews. Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program. Ensures compliance with department standards, and regulatory agency guidelines and standards.
InComm’s Fulfillment Delivery organization focuses on providing InComm Partner’s with turnkey solutions to delivery both Physical and Digital to their end customers. Leveraging its’ own cross-functional team of Business Analysts, Project Management, Architects, Development, Quality Assurance and Support resources, the Fulfillment Delivery team works with our business partners to continually enhance and customize the platform offerings. Using strong Agile methodologies and Continuous Integration/Delivery processes, the team focuses on value add activities, as well as improvements in tools and processes.
Directly supervise/manage Leads and Analysts/Engineers including the preparation and delivery of staff performance evaluations and career development activities
Develop, implement and maintain quality practices including methodologies, measurements, and reporting to improve departmental performance as well as the overall quality of software products
Drive atest automation philosophywithin organization
Define cost and time effective system test strategies; identifies and reviews test plans, test cases and testing results to ensure documents are updated efficiently and appropriately
Recommendquality improvement practices, processes and toolsbased on current and emerging technologies to improve performance, reduce costs, and/or reduce administrative time
Set measurable objectives and defines training plans for team members; motivates team and delegates assignments and provides feedback (including career development and regular status reports to staff and management)
Enforce quality standards and change signoff requirements
Serve as escalation point for issues; resolves conflicts involving scheduling, resources, or QA/Technical issues
Guide, coach and mentor QA Engineers
Communicate and drive departmental leadership vision/strategy and then manage people and technology to follow that direction
Manage resource utilization and allocation
Recruit, manage, train and evaluate the performance of the QA personnel
Grow and manage a team that is composed of both on-shore and off-shore resources
Help drive continuous improvement including modifications to policies and procedures
Create, analyze, and publish relevant quality metrics and measures across teams to communicate application and release quality, and to address technical debt and other quality issues
Provide team and staff with guidance on risk management and escalation procedures for defects and other quality issues
Identify and drive establishment of adequate test environments, tools, and resources to support testing efforts
Assist in implementation of the audit process to ensure project compliance with QA standards and overall deliverable quality
2-3 years QA Management experience
Bachelor’s degree in CIS or MIS or equivalent experience
Solid experience in driving teams to organization goals
Strong knowledge of QA tools including automation and load testing
Solid understanding of the software development lifecycle
Experience in navigating across cross-functional teams
Excellent verbal and written communications are critical.
InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier 3