Compass Group, North America HOSPITALITY AMBASSADOR in Atlanta, Georgia
HOSPITALITY AMBASSADOR 3/9/18Georgia-Atlanta
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Job ID: MJD03091887935Great People. Great Careers at Compass Group.Description:
A Fresh Approach to Great Results.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.
FLIK Conference Centers is a full-solutions provider. FLIK takes responsibility for the facilities we operate while providing the highest level of customer service.
Reports To: FLIK General Manager
Interfaces With:Verizon Global Real Estate’s Strategic Partner, Cushman & Wakefield Facilities Management Team, Verizon Security, Verizon Marketing Organization
As a Verizon Workplace Ambassador (commonly referred to as Community Manager), you will ensure an excellent workplace experience, conveying a passion for great service through client interaction and listening closely to the voice of the customer. You will have the ability to multi-task and maintain professionalism at all times, under stressful situations and without supervision. You will demonstrate your ability to work in a fast-paced, corporate, multi-national environment on a daily basis, while being responsible and accountable. The Workplace Ambassador will be the first point of contact and conduit to all building services for employees residing in a specific shared space community, ensuring a comfortable, ready workplace environment which promotes collaboration and productivity.
Passion for the Verizon brand
Strong communication skills
Empathy and dedication
Organization and adaptability
Ability to enable the community
Responsive to the business
PRIMARY JOB DUTIES
Be a visible, mobile, always available presence in the assigned area, with an emphasis in establishing trusting relationships with employees.
Ensure all aspects of Arrive, Connect, and Focus areas are clean, available to the customer, well stocked and functioning properly.
Welcome customers to the workplace, confirm their requirements, orient them to the building/floor, and communicate the importance of workplace etiquette.
Facilitate customer’s connection with all site-related requirements including safety, security, space for individual work, conference rooms, office supplies and equipment, as well as technology systems and tools, catering, and additional local services as needed.
Walk the space and be visible throughout the day to communicate with employees, gather their feedback, and assist them with their needs.
Liaise with relevant internal client groups to orient new hires to the space and assist visiting Verizon employees.
Ensure prompt resolution of customer issues and complaints, pro-actively communicate operational matters of concern and escalate to responsible management as appropriate and warranted.
Collaborate to solve problems and resolve spontaneous and unique situations with professionalism and customer service orientation.
Demonstrate responsiveness and creativity in finding solutions to support and build the V-community, including coordination with EA’s to outline social gatherings.
Plan daily and weekly schedules to provide customers with a timely response to requests and to manage overall traffic.
Be aware of and prepare for major events, visits, presentations, etc.
Monitor and report daily, weekly, and monthly usage and occupancy.
Share experiences, suggestions, and learnings with the GRE workplace team.
Bachelor degree preferred and a minimum of 3 years experience in high visibility, high engagement, customer facing roles.
A warm, friendly, personable demeanor that easily draws people in. No fear of engagement. Ability to create and maintain a welcoming, hospitable environment.
Ability to communicate effectively, own and solve problems, act quickly and confidently.
Excellent written and social media communication skills.
Proficient in MS Office and Outlook.
Exceptional relationship building and people skills.
Ability to network at all levels within the organization.
Resourcefulness, professionalism, and poise.
Ability to drive and meet deadlines.
Motivation for continued learning
Completion of the HIREVUE on line interview
Completion of the PROFILE XT performance assessment.
Career LevelMid Career (2+ Years Experience), Entry LevelSectorFlikAreas of InterestHotel/Conference Center Management, Administrative and Support ServicesEducationAssociate's Degree/2 Year CollegeLocaleGeorgia-AtlantaPreferred LanguageEnglish