Compass Group, North America HOSPITALITY AMBASSADOR in Atlanta, Georgia


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Job ID: MJD03091887935Great People. Great Careers at Compass Group.Description:

A Fresh Approach to Great Results.

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.

Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.

FLIK Conference Centers is a full-solutions provider. FLIK takes responsibility for the facilities we operate while providing the highest level of customer service.

Reports To: FLIK General Manager

Supervises: None

Interfaces With:Verizon Global Real Estate’s Strategic Partner, Cushman & Wakefield Facilities Management Team, Verizon Security, Verizon Marketing Organization


As a Verizon Workplace Ambassador (commonly referred to as Community Manager), you will ensure an excellent workplace experience, conveying a passion for great service through client interaction and listening closely to the voice of the customer. You will have the ability to multi-task and maintain professionalism at all times, under stressful situations and without supervision. You will demonstrate your ability to work in a fast-paced, corporate, multi-national environment on a daily basis, while being responsible and accountable. The Workplace Ambassador will be the first point of contact and conduit to all building services for employees residing in a specific shared space community, ensuring a comfortable, ready workplace environment which promotes collaboration and productivity.


  • Passion for the Verizon brand

  • Strong communication skills

  • Good judgment

  • Empathy and dedication

  • Organization and adaptability

  • Level-headed attitude

  • Background analytics

  • Ability to enable the community

  • Responsive to the business


  • Be a visible, mobile, always available presence in the assigned area, with an emphasis in establishing trusting relationships with employees.

  • Ensure all aspects of Arrive, Connect, and Focus areas are clean, available to the customer, well stocked and functioning properly.

  • Welcome customers to the workplace, confirm their requirements, orient them to the building/floor, and communicate the importance of workplace etiquette.

  • Facilitate customer’s connection with all site-related requirements including safety, security, space for individual work, conference rooms, office supplies and equipment, as well as technology systems and tools, catering, and additional local services as needed.

  • Walk the space and be visible throughout the day to communicate with employees, gather their feedback, and assist them with their needs.

  • Liaise with relevant internal client groups to orient new hires to the space and assist visiting Verizon employees.

  • Ensure prompt resolution of customer issues and complaints, pro-actively communicate operational matters of concern and escalate to responsible management as appropriate and warranted.

  • Collaborate to solve problems and resolve spontaneous and unique situations with professionalism and customer service orientation.

  • Demonstrate responsiveness and creativity in finding solutions to support and build the V-community, including coordination with EA’s to outline social gatherings.

  • Plan daily and weekly schedules to provide customers with a timely response to requests and to manage overall traffic.

  • Be aware of and prepare for major events, visits, presentations, etc.

  • Monitor and report daily, weekly, and monthly usage and occupancy.

  • Share experiences, suggestions, and learnings with the GRE workplace team.


  • Bachelor degree preferred and a minimum of 3 years experience in high visibility, high engagement, customer facing roles.

  • A warm, friendly, personable demeanor that easily draws people in. No fear of engagement. Ability to create and maintain a welcoming, hospitable environment.

  • Ability to communicate effectively, own and solve problems, act quickly and confidently.

  • Excellent written and social media communication skills.

  • Proficient in MS Office and Outlook.

  • Exceptional relationship building and people skills.

  • Ability to network at all levels within the organization.

  • Resourcefulness, professionalism, and poise.

  • Ability to drive and meet deadlines.

  • Motivation for continued learning

  • Completion of the HIREVUE on line interview

  • Completion of the PROFILE XT performance assessment.


Career LevelMid Career (2+ Years Experience), Entry LevelSectorFlikAreas of InterestHotel/Conference Center Management, Administrative and Support ServicesEducationAssociate's Degree/2 Year CollegeLocaleGeorgia-AtlantaPreferred LanguageEnglish