DAL Global Services Field Engineer in Atlanta, Georgia
Delta Global Services , a wholly owned subsidiary of Delta Air Lines, Inc., has a Field Engineer job in Atlanta, GA through our Staffing Division. This Field Engineer job will require the individual to be responsible for broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Delta Global Services - Staffing Division (DGS) has been ranked among Atlanta’s Top 25 Staffing Agencies by the Atlanta Business Chronicle for 14 consecutive years. DGS have over 170 locations in 49 states and we are the only staffing firm offering flight privileges to our employees, creating value for our clients and personnel. To be considered for this (Field Engineer) job in (Atlanta, GA), apply now. DGS is an Equal Opportunity Employer.
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Provides service and customer support during field visits or dispatches.
Diagnoses errors or technical problems and determines proper solutions.
Produces timely and detailed service reports. -Documents processes.
Collects and analyzes performance data to provide technical assistance.
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers -Builds positive relationships with customers
A+ Hardware Support Certification
Associates/Bachelors Degree Preferred with concentration on Hardware Support
Job ID 4499
# of Openings 2
Category Information Technology