DIGITAL OPTIMIZATION ANALYST - WORK FROM HOME Location US-TX-Houston - US-WA-Seattle - US-GA-Atlanta - US-MA-Burlington Job ID 1-35884 Category Customer Service / Support - All Openings Pos. Type Full Time COMPANY OVERVIEW At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology. Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones. Join our Enterprise team great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer. JOB SUMMARY Summary: Reporting to the Manager, Analytics & Optimization, the Digital Optimization Strategist II is responsible for generating and maintaining meaningul analytics and recommending optimizations for the program of a major client. This role is responsible for delivering data-driven ideas to make the program perform better, including presenting these ideas and performance updates to the client regularly. The Digital Optimization Strategist will partner with the Client Service Manager to deliver on the client's needs. Responsibilities: Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success. Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 Human Resources Department and let us know the nature of your request and your contact information. LI CODE #LI-MB1 Employer's Job# 1-35884 Please visit job URL for more information about this opening and to view EOE statement.