Georgia Employer CUSTOMER SERVICE ASSOCIATE 2 in Atlanta, Georgia
Position Exempt StatusNon-Exempt Weekly Scheduled Hours40 Scheduled Shift Job Description Responsibilities include, but are not limited to: * Conference Service and Audio Visual Support as it relates to conference setups and A/V connectivity * Perform duties and special requests as assigned by team leader and manager * Review and process confidential and extremely time-sensitive applications * Maintain high degree of quality control and validation of the completed work * Ensure operating and quality standards are met based on service objectives * Maintain accuracy of required reports and logs * Ensure the highest level of customer care * Ensure adherence to business guidelines, safety and security procedures * Support financial results by minimizing site waste and rework Required Qualifications: * Conference Services and Audio Visual Support * Ability to effectively work individually or a team environment. * Ability to handle multiple projects simultaneously * Ability to adapt to changing fast-growing production environment * Ability to communicate both verbally and written with customers and company personnel * Strong organizational and administrative skills * Ability to meet employer's attendance policy * Work experience in email and Microsoft Windows environments is required * May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the * Must be able to sit, stand, and/or walk for long periods of time with or without accommodations * High School Diploma or equivalent (GED) required Preferred Qualification: * Experience with healthcare and/or insurance industry a plus PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. E-VERIFY RIGHT TO WORK POSTERS We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.