Georgia Employer BELL PERSON SUPERVISOR in Atlanta, Georgia
job id - 5000322066106 Job Description Supervise, train, schedule and evaluate Bell Persons, Door Persons and Drivers ensuring that all procedures are performed to the hotel's standards. Lead team in serving guests in a hospitable manner to ensure positive guest experience during arrival and departure. Job Description * Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. Ensure that sufficient staffing is present to meet the daily business demands. * Prioritize and organize work assignments; delegate work to staff. Assign specific tasks as they arise to the staff according to the rotation sequence. * Ensure that the Bell Desk is attended at all times; that all posting positions are maintained. * Communicate anticipated business demands daily with each associate (arrivals/departures, group functions, etc). * Ensure staff's knowledge of hotel services, features and amenities. * Answer telephone promptly, using correct greeting and telephone etiquette. Document guest calls/requests for Bell Person assistance. * Maintain security and accurate record of all guest room keys issued to Bell and Door Staff. * Monitor and ensure that Bell and Door Staff perform their job functions to the hotel's expected level of service. * Conduct performance appraisals of designated staff pursuant to HEI policies and procedures. For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. for more details go to URL.