MetLife Supervisor - Plan Admin in Alpharetta, Georgia

Job Location: United States : Georgia : Alpharetta

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers by providing excellent customer service. Within the Benefit Claims Services department, the Supervisor-Plant Admin is responsible for responding to plan sponsor requests and managing a team of individuals.

Key Responsibilities:

  • Supervises, coaches, and develops a unit of administrators who perform core processing and administrative functions of the business unit.

  • Effectively manage the output of the administrator team on a daily basis.

  • Approve or deny transactions processed by team members, based on judgment and experience.

  • Handle referrals of unusual or extremely complex cases from the staff.

  • Ensure that new associates are fully trained and existing associates receive appropriate ongoing training, including mandatory corporate compliance training.

  • Perform supervisor administrative functions including performance management, attendance tracking, payroll submission, and weekly scheduling for team.

  • Propose, evaluate and implement process improvements to increase efficiency and effectiveness.

  • Assist management with developing Department vision and strategy and translates into unit goals and visions; communicate to associates. Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:


  • High School Diploma.

  • 5+ years of relevant business experience.

  • 1+ years of leadership experience.

  • Proficient in Microsoft Office programs, including advanced MS Excel (pivot tables and v-lookups).

  • Excellent customer service skills and friendly demeanor.


  • Bachelor’s Degree.

  • Background in claims, pension, or benefits preferred.

  • Experience teaching, mentoring, and providing feedback to teammates.

  • High level of organizational skills and the ability to prioritize and multi-task.


Not Applicable

Business Category

Funds Recovery - Global Operations

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.