Georgia Employer SUPERVISOR BILLING AND RECONCILIATION in Alpharetta, Georgia
DESCRIPTION Job Title Supervisor, Billing & Reconciliation Location Alpharetta, GA, US Organization Name E&B - Billing and Reconciliation Department Description Brief Description This position supervises all operational activities in the Billing and Reconciliation area, ensuring that workflow requirements are performed in timely and accurate manner while maintaining cost effective and efficient processes and delivering superior customer service in support of corporate and enterprise goals. Detailed Description * Supervises all billing and reconciliation functions to ensure work is completed on a timely and accurate basis; supervises the workflows to minimize overtime requirements; and supervises daily activities including approval of reconciliation adjustments and write offs. * Interviews, selects and evaluates the performance of all direct reports. Ensures that training is provided to staff on an ongoing basis and works with departmental and/or enterprise trainer to develop written training materials and procedures. * Follows-up on established departmental goals and objectives that support divisional and enterprise missions and goals and ensure team goals support department goals. Reviews and reports progress towards goals on a timely basis. * Participates in departmental or enterprise projects as required. * Meets with account managers, account executives and teams on a regular basis for the purpose of workload planning and issue resolution. Serves as liaison between Billing, Underwriting and Sales by reviewing requests, assisting in implementing groups and resolving customer concerns regarding billing and reconciliation issues. * Communicates with groups and brokers to resolve billing and reconciliation issues and concerns on an exception basis. Elevates issues that impact the department or enterprise to Manager on a timely basis. Performs miscellaneous duties as assigned. Job Requirements * A Bachelor s degree or equivalent education is preferred, but candidates with proven experience will not be excluded from consideration. * A minimum of 5 years experience. * A minimum of 4 year of related experience. * Some supervisory experience preferred. * Professional certificate(s) or training as required. * Employer's Job# IRC48773 Please visit job URL for more information about this opening and to view EOE statement.