Luxottica LensCrafters - Apprentice Optician in Alpharetta, Georgia
Looking for experienced apprentice optician for fast-paced luxury optical!
The Apprentice Optician creates exceptional value in the lives of customers by delivering the LensCrafters Experience. Ensures customers are delighted by performing the key steps of our selling model.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
Greeting the Customer
Explaining the Process in a transparent way
Fitting - AccuFit
Solve visual problems or challenges for customers
Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
Educates the customer on LensCrafters’ guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
Ensures finished eyewear meets LensCrafters’ optical standards and customer requirements/requests.
Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
Takes personal ownership to achieve personal and store results.
Serves as a role model for development and a technical resource for all.
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
Explains to the customers “One Hour” processing and expected delivery times.
Shows customers where to pick-up their glasses upon return to the store.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)
Demonstrates safe work practices including the wearing of personal protection equipment in the lab.
High school graduate or equivalent
Strong customer service skills: communicator, listener and team builder
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise
Strong basic math skills
Awareness of current fashion trends
Sales and service skills
Familiarity with POS, computers and calculators
Embrace new technology and change
State licensure (if applicable) and/or ABO Certification in non-licensed states
Actively studying for LensCrafters Quality, Fitting and Adjusting Program
Optical dispensing experience
Previous customer service and retail experience
Please, experienced apprentices only.