Georgia Employer CUSTOMER SERVICE SALES REPRESENTATIVE in Alpharetta, Georgia
DESCRIPTION Job Title Customer Service Sales Representative Location Alpharetta, GA, US Organization Name 3540-DDIC - D2C Customer Care Contact Center Sales Department Description Brief Description This position is responsible for receiving inbound calls from prospective enrollees for individual dental insurance product. The incumbent asks questions to understand customer needs and recommends product options based on those needs and explains plan costs and benefits. Completes new applications, guides caller through payment options, and refers to other sources of information if needed. Completes the sale and forwards new customer information to the enrollment function. Detailed Description * Receives calls from prospective customers for individual dental insurance products. * Recommends product options based on customer needs. * Explains components of plan rate information. * Completes the sale, obtaining all relevant information to complete application. * Guides customer through different payment options, determines choice and forwards information to enrollment function. * Responds to other electronic and written inquiries from inquiring prospects or leads. * Performs eligibility verifications for specific programs such as third party payers. * Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires with emphasis on sales activities and customer retention. * As part of the D2C team of Customer Service Reps, will also respond to service-related calls and inquiries from existing enrollees. * Documents each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary based upon findings. * Meets and maintains production standards, counts, and inquiry response as appropriate. * Handles complex calls such as enrollment and billing questions that require research and analysis in order to provide resolution to customer. * Performs miscellaneous duties as assigned. Job Requirements * A high school diploma or GED is preferred, but candidates with proven experience will not be excluded from consideration. * Insurance sales license, per state DOI regulations, e.g. Life, Accident, Sickness. Employer's Job# IRC49561 Please visit job URL for more information about this opening and to view EOE statement.