Robert Half Technology Tier II NOC Analyst in Norcross, Georgia

Robert Half Technology has a client in Norcross who is looking to add multiple Tier II NOC Analysts to their team! This is an outstanding client who is in the telecom industry. Experience with Cisco or other networking troubleshooting a must and experience within a previous NOC preferred but not required. The ideal candidate will have experience troubleshooting Cisco equipment, Meraki, and MPLS. If interested, please apply and send resume to

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Req ID: 00900-9500773539

Functional Role: Network Engineer

Country: USA

State: GA

City: Norcross

Postal Code: 30003

Compensation: $24.00 to $26.00 per hour

Requirements: Work in the Network Operations Center monitoring customer networks Provide superior customer service by being courteous, knowledgeable, and professional. Troubleshoot network connectivity issues across a wide range of routers and switches. Knowledge and experienced with Layer 1 and Layer 2 troubleshooting and practice Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution This position requires you to work nights, Holidays and weekends as well as be on-call when required Education and Experience Requirements: Thorough understanding up Cisco Command Lines Meraki preferred MPLS experience preferred