Market Force Information, Inc. Data Analyst in Norcross, Georgia
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- Market Force Information helps multi-location brands protect their brand’s reputation, delight customers, and grow their revenues. We value and encourage a collaborative work environment full of energy and ideas. Market Force is all about improving our clients’ ability to better manage their own businesses and create better experiences for their customers. With offices across North America, Canada and Europe, you’ll have plenty of opportunities to do just that. We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals. When you join us, you’ll tackle interesting problems to transform the way people and businesses interact locally, nationally, and internationally. We are currently looking for a Data Analyst to join our Analytics team.
The Data Analyst is a critical position for Market Force Information as it directly relates to our ability to deliver business insights to customers. This position is responsible for statistical analysis of customer intelligence data, including customer satisfaction surveys, field audits, mystery shop, contact center, conversation rate data, and store-level financial data. Analyses will include descriptive statistics of both soft metrics (customer metrics like Net Promoter Score, satisfaction, likelihood to return) and hard financial KPI’s (same store sales growth, share of portfolio, footfall, etc.).
In addition to what is outlined above, the duties of the position include, but are not limited to:
Primarily responsible for creating analytics deliverables under the guidance of a Senior Analyst or Data Scientist
Persons in this role are expected to have solid expertise and experience in data extraction, validation, transformations, analysis and reporting with a solid foundation in statistics, ideally including some multivariate techniques
Expertise in creating professional looking and insightful descriptive statistics for client deliverables in the form of tabular reports and PowerPoint / presentation graphics
Preferred to have experience with relational databases and have SQL skills with basic Business Intelligence (BI) skills as well
The successful candidate will possess:
Bachelors or Masters degree in statistics, computer science, business, marketing, or related quantitative disciplines.
Proficiency in Microsoft products, including Outlook, Excel, PowerPoint and Word
Experience with Machine Learning, Artificial Intelligence and Big Data a big plus
Expertise and experience with data management and statistical tools such as SPSS, R, SQL and Python also a plus
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Flexible Spending Accounts
Market Force Information is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.