Arrow Exterminators, Inc. Customer Care Coordinator in Marietta, Georgia

Customer Care Coordinator

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  • 1015 - Marietta

  • Marietta, GA, USA

  • 13.00 an hr

  • Hourly

  • Full Time

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Customer Care Coordinator

Job Summary

The Customer Care Coordinator is responsible for providing superior administrative and customer support for the Service Center. This position interacts daily with customers and Service Professionals, Service Center Manager, Office Manager and Customer Care Department team on customer accounts. The role includes daily follow-up with customers and account management.

Job Function and Responsibilities

  • Outbound route scheduling

  • Answer multi-line telephone

  • Schedule all incoming service requests

  • Respond to and disperse answering service messages

  • Manage customer correspondence via mail and email

  • Point of contact for general customer service

  • Specializes in customer resolution

  • Responds to web questions and calls

  • Maintain and update customer account information

  • Responsible for daily tickets and appointment management

Required Qualifications and Experience

  • Ability to execute high number of outbound calls

  • Responds to heavy phone volume effectively and efficiently

  • Excellent computer skills

  • Working knowledge of Microsoft Outlook, Word and Excel

  • Excellent verbal and written communication skills

  • Well organized

  • Ability to work independently with little supervision, as well as with a team

  • Ability to use, read, follow and understand Arrow's Software and Instruction Manuals on a daily basis

  • Ability to work under pressure and meet deadlines

  • High School Diploma or Equivalent

  • Ability to work 40 hours/week

  • Ability to pass Drug and Background Screening

    Career Path Opportunities

  • Data Support Coordinator

  • Account Collections Coordinator

  • Customer Care Leader

  • Office Manager

  • Inside Sales

  • Customer Care Training Specialist

  • Customer Care Training Manager

Benefits

  • Competitive Compensation

  • Work-Life Balance

  • Awards and Recognition Programs

  • Professional and Career Development Training

  • Upward Career Mobility

  • 401K Matching

  • Medical, Dental & Vision Insurance

  • Employer-Paid Life Insurance

  • Ancillary Products: Disability, Cancer, Accident

  • Voluntary Life Insurance

  • Employee Assistance Program

  • Paid holiday

  • Paid and unpaid time off

  • Paid Parental Leave

Job Segment: Administrative, Pest Control, Customer Service, Coordinator, Scheduling, Call Center

About Arrow

Arrow Exterminators was founded in 1964 and remains a family owned business today. With 100+ service centers operating in 11 states, we are the 6th largest pest control company in the U.S., the 2nd largest privately owned. We believe in going BEYOND THE CALL in everything that we do to provide uncompromised service to our customers at a great value. We are tenaciously persistent about providing the highest quality of services to protect the environment and the well-being of the public we serve.

Arrow Exterminators specializes in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Handyman Services, Insulation Services, New Construction Treatments, Lawn Care Service and providing documentation for Real Estate Transactions. We offer these services in both residential and commercial situations.

We are an Equal Opportunity Employer and a Drug-Free Workplace.

Arrow Exterminators