First Data Client Service Advisor in Marietta, Georgia

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data Global Business Solutions (GBS) provides our millions of business clients around the world, large and small, with a broad range of commerce-enabling solutions to help them more effectively manage, market and grow their businesses. GBS solutions include acquiring, eCommerce, mobile commerce, marketing, analytics, and next-generation commerce innovations, including mobile payment services, webstore-in-a-box solutions and Clover, our cloud-based point-of-sale operating system that includes a marketplace for proprietary and third-party business apps.

Job Responsibilities

  • Assures client satisfaction by maintaining overall operational relationship for clients. Builds strong partnerships with the Relationship Managers and other client support teams to align business objectives to meet the needs and service expectations of the Clients. May be primary or escalation point of contact for researching and resolving both internal and external issues. Provides ongoing relationship development through proactive efforts, including outbound calls to client Senior Operations Management, in order to increase revenue retention. May Facilitate the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements. Consistently analyzes and monitors the Client’s processing environment to identify and implement strategies for operational efficiency and cost savings

  • May manage the overall incidence response process between the Client and First Data. This includes Monitoring and consolidating service level requirements to ensure compliance with Client specific Service Level Agreements (SLA’s). Communicate SLA performance levels to Clients. Maintains accurate and up to date documentation of the Client architecture, product utilization, and/or processing environment, and custom processes by utilizing appropriate systems and tools to track Client interactions. Works closely with the Project Team for Internal Strategic and Client specific projects and initiatives. Assist with the Client training process as it relates to platform applications, association releases, and product functionality, reports and processes. May Participate in business reviews and/or creating operational performance reviews. Other duties as required and directed by management. May perform regular comprehensive systemic audits on Client portfolios to ensures optimum processing integrity.

Scope of Job

Works with mid tier accounts with multi product platforms/environments or community banks. Works on moderately complex tasks and issues. Position requires some evaluation, originality or ingenuity.

Autonomy

Ability to work under minimal supervision. Possess analytical skills and have an understanding of industry metrics and trends. Strong interpersonal, written and verbal communication, presentation and organizational skills. Ability to quickly assess situations, identify potential impacts and resolve and communicate effectively. Expertise managing projects and issues with the ability to direct teams toward resolution. Effectively interact and communicate with varying internal departments.

Job Requirements

  • 4 year degree or equivalent work experience.

  • 3-5 years of progressively responsible industry experience in a customer facing role.

  • Buy-pass Experience.

  • Knowledge of First Data’s products, platforms, systems, and operational areas a plus.

Competencies

  • Relationship Management

  • Cust Sppt Polics,Stnd & Procs

  • Customer Interaction

  • Problem Mgmt Process

  • Account Management

  • Knowledge of Product Line

Alternate Work Location - Hagerstown, MD

First Data is an Affirmative Action – Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)

Job: *Client Service Advisor

Title: Client Service Advisor

Location: Georgia-Marietta-Marie-1169 Canton RD

Requisition ID: 2122290