TSYS Director of Application System Testing in Kennesaw, Georgia
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Summary of This Role
Technology Quality Services – Director (Application System Testing) will be responsible to manage the software quality assurance functions to enable the effective development and implementation of testing programs that ensure all systems meet minimum organization standards and end-user requirements through manual and automated testing programs. Administers change control process for zero defect system development. Develops quality standards for company products and oversees the development and execution of test plans and analysis of test results.
What Part Will You Play?
Responsible for Quality Services delivery & Quality Engineering for TSYS Products. Manages the development and system enhancements for assigned area(s) to include problem resolution/management, testing for application maintenance, project requests and system enhancements. Performs analysis, discovery, and inclusion of emerging software testing industry standards and tools to provide for continuous improvement opportunities for our team members. Oversees and accounts for review of deliverables from the relevant processes for content, accuracy, timelines, and areas for improvement. Manages department and overall expectations pertaining to setting accurate schedules, costs and resources.
Defines and Implements Quality Assurance practices and procedures and ensures the work aligns with company's priorities. Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments. Directs the approach for test coverage and the strategy for the appropriate test levels needed , including establishment of functional acceptance criteria. Ensures the appropriate testing tools for automation and test management are secured and used to improve testing efficiency and effectiveness. Establishes and directs the metrics process for monitoring system effectiveness and to enable managers to make sound product quality decisions.
Directs the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates. Collaborates with the Project Managers to develop project schedules and resource allocation models for testing activities. Collaborates with developers to improve overall product quality by emphasizing defect prevention throughout the development process. Develops strong partnerships with key stakeholders to ensure successful delivery of software products and solutions to meet key business objectives. Establishes metrics to benchmark product quality against non-functional and functional requirements and also to benchmark the customer’s (internal and external customers) expectations. Drives usage of quality metrics across the organization. Ensures with the other Lines of Business (LOBs) in order to predict and prevent issues from occurring in production.
Represent the company's leadership by partnering with the client on site during large events such as product launches and implementations. Develop strong relationships with new and existing clients. Uses experience, knowledge and strategic mindset, to provide ideas for improvement to enhance productivity and customer satisfaction. Ensures organizational readiness with product launches and assists with creating marketing material. Consults with clients on test script design and guide the joint production testing process.
Develops new products, application features and services to increase revenue, productivity, product strength, or reduce risk. Recommends opportunities for revenue generation of services and ongoing products or features.
Leads a team that consists of team members performing skilled tasks across multiple applications. Maintains, administers, interprets and communicates procedures, methodology and/or application standards to team members according to how they are applied in testing activities.
Plans, prepares, and manages to annual budget for the division to include employee expense, travel, training, tools, equipment, and resources to maintain a high level of platform dependability and client service. Collaborates with business partner leaders to forecast capitalized labor and manage team(s) to manage to plan.
Not an exhaustive list; other duties as assigned.
What Are We Looking For in This Role?
Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
Typically a minimum of 10 years
Related professional experience including a minimum of 5-6 years experience in a managerial position.
Related field of study from an accredited university.
Prior TSYS, payment or technology industry experience is preferred.
What Are Our Desired Skills and Capabilities?
Setting up & managing QA teams with team leads, QA automation engineers & performance test engineers.
Global resource strategy development & management (across multiple geographies)
Six Sigma experience to drive product quality related process improvements & cost savings.
Large scale budget planning, monitoring & oversight.
Test automation tools ( UFT/QTP, Loadrunner/Performance Center/Sitescope, HP ALM / Quality Center, Selenium Webdriver 2.5X / 3.0)
Automated build, test & deploy tools (Jenkins / Bamboo / Rational)
Certifications in test automation tools a plus.
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US Applicants:TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.
The people of TSYS® and Netspend® are part of something bigger. We have the opportunity to touch millions of people and businesses each and every day - both a tremendous honor and a huge responsibility. We are known around the world for the passion and enthusiasm we bring to the business of payments.
TSYS team members are the best and brightest in the industry, with both the drive and ambition required in today's market. We have yet to find limits to what our people can accomplish together.
Our family of companies offers a wide array of careers in which team members can leverage their skills and advance their future, while helping TSYS succeed in delighting customers around the world. We want to help candidates find the right fit within the TSYS family and in the right location.
Visit our career sites for more information about TSYS and Netspend.