Construction Specialties, Inc. Communications & Sales Support Specialist in Kennesaw, Georgia

As the Communications & Sales Support Specialist, you will assist our Sales department bidding on various jobs through a multitude of responsibilities which include: Generating timely and accurate price quotations, support field reps with answering technical product and customer service questions, review and release new orders into production, follow projects throughout the post order sales cycle and interact with customers to provide general product information.

Prepares price quotations for material and/or freight by fax or e-mail on price book items in a timely fashion. Obtains costs, applies mark-up and determines price according to guidelines specified by territory manager. Maintains file of quotes.

Answers inquiries from customers, reps concerning price, availability or application of products, technical product information and commissions/overage. Provides guidance and assistance to customers and sales reps in oral and written form.

Handles customer/sales rep complaints and problems with accounts and products, and tries to resolve them as quickly and efficiently as possible. Includes record research, investigation, policy interpretation, and adjustment or correction.

Receives and answers telephone requests for shipping/delivery information from customers. Achieves and maintains rapport with customers and endeavors to give them the best possible service.

Uses computer system to enter orders, retrieve customer information, stock information and the status of orders. Insures that correct codes are used in retrieving and inputting information.

Follows up on inquiries by checking Customer Order Log for order/tracking information. Works closely with Production and Purchasing regarding deliveries of scheduled shipments.

Handles the needs of sales representatives and customers.

Works with customers to offer alternatives to unresolved problems.

Checks with Credit Department concerning credit status of customers.

Proactively follows up on leads assigned from a tradeshow, space ad or other promotional device.

Excellent oral and written communication, interpersonal, organizational and mathematical skills; ability to read, analyze and interpret inquiries; write reports and business correspondence; creativity; a willingness to learn; and an interest in the construction industry are required.

College Degree preferred.

Background in sales, customer service, and architecture/construction is a plus.

of Openings: 1

External Company Name: CS Group

External Company URL: www.c-sgroup.com

Overview (Text Only): As the Communications & Sales Support Specialist, you will assist our Sales department bidding on various jobs through a multitude of responsibilities which include: Generating timely and accurate price quotations, support field reps with answering technical product and customer service questions, review and release new orders into production, follow projects throughout the post order sales cycle and interact with customers to provide general product information.

Responsibilities (Text Only):

Prepares price quotations for material and/or freight by fax or e-mail on price book items in a timely fashion. Obtains costs, applies mark-up and determines price according to guidelines specified by territory manager. Maintains file of quotes.

Answers inquiries from customers, reps concerning price, availability or application of products, technical product information and commissions/overage. Provides guidance and assistance to customers and sales reps in oral and written form.

Handles customer/sales rep complaints and problems with accounts and products, and tries to resolve them as quickly and efficiently as possible. Includes record research, investigation, policy interpretation, and adjustment or correction.

Receives and answers telephone requests for shipping/delivery information from customers. Achieves and maintains rapport with customers and endeavors to give them the best possible service.

Uses computer system to enter orders, retrieve customer information, stock information and the status of orders. Insures that correct codes are used in retrieving and inputting information.

Follows up on inquiries by checking Customer Order Log for order/tracking information. Works closely with Production and Purchasing regarding deliveries of scheduled shipments.

Handles the needs of sales representatives and customers.

Works with customers to offer alternatives to unresolved problems.

Checks with Credit Department concerning credit status of customers.

Proactively follows up on leads assigned from a tradeshow, space ad or other promotional device.

Qualifications (Text Only): Excellent oral and written communication, interpersonal, organizational and mathematical skills; ability to read, analyze and interpret inquiries; write reports and business correspondence; creativity; a willingness to learn; and an interest in the construction industry are required.

College Degree preferred.

Background in sales, customer service, and architecture/construction is a plus.