Manpower Group Call Center Agents in Duluth, Georgia

Manpower is currently hiring for Call Center Agents for one of our clients in Duluth, GA!

What You Bring To The Job:

  • 2 years of previous call center or telephone customer service

  • Great attitude and ability to work in a team

  • High school diploma or equivalent (such as a GED)

  • Ability to pass a Background Check and Drug Screen

Why You Should Consider This Role:

  • You love helping and connecting with people

  • You're a problem solver who likes to think on their feet and enjoys a challenge

  • You thrive in a fast paced, changing environment

  • You believe the details are important and actively listen for them

  • You go above and beyond because you want to, not because you have to

What You Will Like:

  • The diversity - every day and every customer is different

  • The opportunity to demonstrate your unique problem solving abilities to our customers and to the rest of your team

  • The difference in the value this company places on great customer service and the recognition you will receive from our customers and our leaders when you exceed our customer's expectations

The Details:

  • Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

  • This role requires listening to our customer's concerns and showing empathy while resolving their issue.

  • Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

  • You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

Shifts and Pay:

  • Qualified candidates will have availability for an eight (8) hour shift somewhere within the time frame of 8am - 8pm (IE 8-4, 9-5, 10-6, etc etc)

  • $14.00 per hour