Compass Group, North America SENIOR FIELD TECHNICIAN in Decatur, Georgia

SENIOR FIELD TECHNICIAN 5/18/17Georgia-Decatur

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Job ID: ASM05181775998Great People. Real Opportunities.Description:

Location: Decatur, GA

Waveguide LLC is an independent consulting and design firm working with clients in a wide range of commercial and institutional markets to develop critical communication technology systems and infrastructure solutions. Our technology expertise includes audiovisual, voice and data communications infrastructure, and smart building controls. Our focus is on creating strategic technology plans, efficient building and infrastructure designs, and effective technology system solutions to drive the success of our clients’ organizations.

Waveguide, a part of the FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

Position involves systems acceptance testing and commissioning of commercial audiovisual and videoconferencing systems at client sites, plus on site operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused environment.

Key Responsibilities:

  • Provide technical commissioning services of Waveguide projects on client locations to ensure system functionality.

  • Assist with client training and initial technical support.

  • Oversee the efforts to setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).

  • Provide onsite testing, shop testing and onsite verification of systems and rooms.

  • Coordinate with Client and provide in room support for VIP events

  • Troubleshoot audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).

  • Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.

  • Provide consultation and education to all levels of end users on presentation technologies.

  • Maintain understanding of current and new technology.

Preferred Qualifications:

  • Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.

  • Strong customer service and communications skills required.

  • Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).

  • Ability to facilitate tasks with internal and external staff to assure meeting and event success.

  • Understanding of normal business and office procedures.

  • Experience working in a fast paced university/conference center environment.

  • Self-motivated independent thinker.

  • 1-3 years audiovisual technology management experience.

  • 1-3 years VTC and presentation technologies experience.

  • 1-3 years customer service experience.

  • Associate’s degree in technology or equivalent.

  • Industry relevant training or technical courses a plus.

  • Ability to travel 40-70% of time.

Apply to Waveguide / Flik today!

Waveguide / Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Career LevelMid Career (2+ Years Experience)SectorFlikAreas of InterestInformation Technology, Administrative and Support ServicesEducationOne Year College/Technical SchoolLocaleGeorgia-DecaturPreferred LanguageEnglish