Calero Software Vendor Procurement Specialist in Atlanta, Georgia
Job Summary: This role will act as a liaison between the client and vendors for MACD activity and troubleshoot to ensure timely and accurate provisioning and trouble resolution.
Duties and Responsibilities: * Work with vendors to provision all client voice and data circuits* Validates orders for information accuracy based on internal and client product ordering specifications* First level of escalation with all vendors to complete installation when there are facility issues and/or a carrier order is overdue* Receive inbound phone and email trouble reports from customers and open tickets* Contact the responsible carrier to report the customers’ trouble* Interface with the carrier technician to receive updates and schedule field dispatch when necessary* Communicate all updates and dispatch schedule to the designated customer contact in a timely manner* Advocate for the customers’ interests and act as an intermediary between them and the carrier* Ensure that reported trouble has been resolved to the customers’ satisfaction* Obtain Reason for Outage/Final Resolution details from the carrier for customer records if requested* Field calls from external customers to technicians in the field regarding service* First level troubleshooting of service problems* Assist clients and technicians with restoration of service* Manage and coordinate work efforts by interfacing with clients and carriers* Escalate service issues when necessary* Interface with customers to keep them informed of status of service* Maintain records on inventory
Experience and Training:* 0-2 years’ telecommunications or related procurement experience
Technical Knowledge:* Understanding of repair routing, IP switching, firewalls and remote access protocols* Ability to interpret reports on up-time, bandwidth usage, server utilization and other key metric* Good understanding of DS0, DS1, DS3, MPLS* Working knowledge and experience with VoIP telephone services and PBX-based features* Advanced understanding of telephony and digital technology
Keyword: Vendor Procurement Specialist
From: Calero Software