Georgia Employer TRADE OPERATIONS ANALYST in Atlanta, Georgia

JOB DESCRIPTIONThe entry level Trade Operations Analyst will be a part of a team that is responsible for 24-hour help desk support of all trade operations and customer support.Responsibilities* Provide first line response to customer trading and system functionality questions and issues; record all queries in customer tracking system* Learn proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries* Coordinate with customer technology staff and the ICE sales team to assist in setting up new users and resolving customer issues on an ongoing basis;* Real-time surveillance of electronic trading activity in ICE Futures products on ICE* Provide training on the ICE website, trading platform functionality, and specific trading information related to OTC and futures markets* Assist in quality assurance testing of new system functionality, support ongoing tests of system back-up capabilities, and assess need for regular software upgrades to the trading system;* Monitor the health and usage of all systems and vendors supporting the platform, escalating persistent or high-priority problems to the appropriate staff* Produce periodic operational reports, document and update internal procedures, and assist with special projects as needed.* Providing front-line customer service support* Provide a quick turn around to trade disputes.Requirements* Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus;* Good problem-solving and analytical skills* Friendly, professional telephone manner and strong interpersonal skills* Must be self-directed and be able to work within a team environment* Strong attention to detail and ability to multi-task under pressure* Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs* Ability to work varying shiftsLOCATIONGA: Atlanta (New Northside Dr)FULL TIME / PART TIMEFull timeIntercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.