Battelle Memorial Institute Systems Administrator- SmartSolve Specialist in Atlanta, Georgia

Battelle is guided by a founding mission. We invest our knowledge, talents and resources, helping our customers achieve their most important goals. We apply scientific rigor and creativity, succeeding where others may fail and we invest in our communities, making the world better for generations to come. All of us share a common purpose: to solve the greatest challenges of today and tomorrow.

Our 22,000 employees work at the forefront of scientific innovation to tackle critical challenges in security, human health, manufacturing, energy and environmental management. Battelle’s work is grounded in the belief that science, technology and a passion for excellence can make industries more competitive and the world a better place.

Battelle’s Technical On-site Professional Services (TOPS) is a part of the Contract Research business within Battelle providing laboratory support to the Centers for Disease Control and Prevention (CDC). We are currently seeking a Systems Administrator specifically with Pilgrim SmartSolve expertise. The position is within the Office of the Associate Director for Laboratory Science and Safety (OADLSS) based on the CDC Roybal Campus in Atlanta, GA.

TOPS is committed to continuous improvements in laboratory science and safety, as well as the quality of its public health laboratory services. As such, TOPS will work with OADLSS to provide oversight of laboratory programs. The establishment of the Offices of Laboratory Science and Safety within OADLSS will further enhance the laboratory quality management system (QMS) and safety programs agency-wide. With services such as reporting and analysis, protocol review, training resources, quality management and accreditation support, and laboratory science and innovation, these offices will lead continuous improvement, making CDC the model for scientific excellence and safety. Relocation support is not available for this position.


  • Develop implementation plan and roadmap of Pilgrim SmartSolve within a QMS

  • Coordinate with Pilgrim and business user to identify all design, and development requirements

  • Liaise with Pilgrim and CDC related IT for trouble shooting system issues

  • Provide support to the design and implementation of the Document Control process

  • Manage and coordinate Change Control Board and process

  • Manage integration with other CDC systems Provide backup and recovery assistance

  • Manage SmartSolve help desk activities

  • Manage annual renewals for database expirations

  • Train new system users or facilitate train-the-trainer


  • B.S. in position related subject matter.

  • Proven experience of 2 to 5 years in the development/use of software packages specifically Pilgrim SmartSolve or similar to be used in a quality environment.

  • Direct experience in standard software programs (MS Word, Excel etc.)

  • Must be willing to work in a dynamic team environment

  • Excellent written and oral communication skills


  • Master's Degree with 0-2 year's experience

  • An understanding of ISO standards specifically ISO 17025


Battelle’s competitive benefits program includes comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family.

Battelle provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, age, genetic information, disability, military or veteran status, or any other protected classes covered under federal or applicable state and local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.

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