SunGard Systems Administrator / Desktop Support II in Atlanta, Georgia

Systems Administrator / Desktop Support II

  • Job ID #:JR29058

  • Functional Area:Information Technology

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:US-Georgia-Atlanta 1200 Ashwood Pkwy-4275

  • Secondary Location(s):

    • Department:
  • Education Desired:Bachelors Degree or equivalent

  • Experience Desired:3 to 5 yrs

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Position Responsibilities\Requirements:

Responsible for Service Now requests, set up of network ids/email accounts and remote desktop support for a specific FIS client. Must have great communication skills and the ability to multi-task in a fast-paced environment This opportunity supports an FIS client on site in Atlanta, GA

The Manager is seeking someone with 1-3 years of Desktop Support experience (hardware and software) in a Microsoft environment. The ideal candidate will have Avaya experience as well.

General Duties and Responsibilities:

  • Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products

  • Controls user access and passwords

  • Proposes and implements systems enhancements that will improve the reliability and performance of the system

  • Monitors usage and performance

  • Trains personnel on system usage

  • Troubleshoots server, software and hardware issues

  • Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs

  • Researches, evaluates and recommends software and hardware products

  • Supports Web access and electronic messaging services, and maintains a secure systems environment

  • Provides new hardware specifications to users based on application needs and anticipated growth

  • Other related duties assigned as needed

Education Requirements:

Bachelor's degree in technical discipline or related field or an equivalent combination of education and experience as required for the specific job level

General Knowledge, Skills and Abilities:

  • Knowledge of multiple operating systems and related utilities and hardware

  • Knowledge of storage management

  • Knowledge of TCP/IP

  • Knowledge of network monitoring and tools

  • Knowledge of desktop support procedures and active directory

  • Skill to effectively analyze and solve problems

  • Skill in software installation and maintenance

  • Ability to work independently as well as with a team

  • Ability to communicate effectively verbally and in writing as this role is supporting a client directly

  • Ability to establish and maintain effective working relationships with employees, vendors, clients and public

Intermediate professional role. Moderate skills with high level of proficiency. Solves Problems that require analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments. Extensive knowledge of multiple operating systems and related utilities and hardware. Works on one or more projects as a team member or occasionally as a project lead. May coach junior technical staff. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years of demonstrated experience.

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.



FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.