Dell Sr Manager, IT Security - SecureWorks in Atlanta, Georgia
Network Security Sr Manager - SecureWorks
SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyberattacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat.
In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We’ve been consistently recognized by industry analysts, readers’ polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.
This individual is responsible for providing senior management, leadership, and mentorship to technical and non-technical personnel within an Operations environment as they support clients with any of their service requests related to the management and monitoring of security technology such as Juniper, Checkpoint, and Cisco. In addition to supporting all aspects of operational support this individual will also be responsible for supporting all administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, compiling budgets and managing to those budgets, building and supporting service performance metrics, and developing a career growth path.
-Manage a dedicated engineering team consisting of Project Managers and Engineers
-Strategically plan for operational growth across the service offering proactively improving the service on a daily basis
Forecasting service improvements in the offering while creating the appropriate service enhancements for Engineering to add into their development cycle
Independently build succession plans within the team ensuring that the leadership bench within the team continues to become stronger to take on additional business growth
-Plan, organize, and maintain an effective Security Operations Center composed of qualified personnel properly trained in their respective jobs to ensure reliability of disparate client security devices
- Hire and lead Security Operations Center personnel including providing performance reviews, real-time feedback, and assisting in career planning and promotional opportunities
-Maintain a high level of client satisfaction
-Work with the client’s auditing department to complete all required security audit questionnaires related to the services that SecureWorks provides
-Act as client’s liaison with SecureWorks Product Management /Development organization to support their service enhancement requests
-Establish and maintain metrics that help provide assistance with managing to a high level of productivity, supportability, and operational readiness
-Ensure short-term client support objectives are met while supporting long-term corporate/departmental goals and strategies
-Quickly spot problematic trends and take proactive steps to mitigate impact to clients
- Organize processes internally within the SOC for all clients
-Participate in company planning in such matters as newly supported offering technologies, infrastructure enhancements, international operations, budgeting, and change management controls
-Energetically and proactively participate in client escalation calls
-Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
-Provide on-call support for Operations
As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.
-10 years of relevant experience or equivalent combination of education and work experience:
undergraduate degree and 6-8 years of relevant experience, graduate degree and 4-6 years of relevant experience.
-Experience managing senior engineering teams
-Experience managing enterprise client service relationships
-Experience in capacity planning staffing to cover a 7x24 engineering operation
-Experience with creating/maintaining operational documentation as required
-Experience with presenting service performance data to an external client as required
-Excellent written and verbal communication skills
-Excellent Microsoft office skills including advanced knowledge of MS Excel and PowerPoint
-Excellent interpersonal skills with the ability to interact professionally with all levels within the organization
-A proven history to provide detailed, thorough deliverables in a timely manner
-Being able to work in a high pressure, fast paced environment with rapidly shifting priorities
-Undergraduate Degree in a technical field such as Computer Science, Information Technology or 2-4 years of relevant experience or Graduate degree and 0-2 years of relevant experience
-CCNA Certification a plus
-GIAC, GCIA, GCIH, GWAPT, GSEC or similar certification a significant plus
SecureWorks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. SecureWorks encourages applicants of all ages.
Job: *IT Security
Organization: *Security Solutions
Title: Sr Manager, IT Security - SecureWorks
Requisition ID: 17000KOL