Mercy Medical Center Clinton Quality Improvement Assistant in Atlanta, Georgia

Department:

1361_8134 DHH s Rw Title 3B

Expected Weekly Hours:

20

Shift:

Position Purpose:

Job Description Details:

POSITION SUMMARY: Under the supervision of the Infectious Disease Coordinator (Ryan White Program), the Quality Improvement Assistant works within the department and with other clinical and nonclinical staff to perform activities that promote and facilitate the delivery of quality, coordinated care; strengthen the quality improvement infrastructure; and expand quality initiatives throughout the organization. The QI/QA Assistant will participate in:

• Assist ID Data Coordinator with departmental support in quality improvement projects that promote effective and efficient operations and enhance patient centered care.

• Collecting, analyzing, and reporting clinical and programmatic data. Document all client encounters and measure progress towards client and program goals.

• Identify clients who have fallen or at risk of falling out of HIV care based on eligibility assessment. Track no-shows and cancellations and refer to Early Intervention Clinic (EIC) for extensive follow-up to re-engage clients lost to care. Conduct follow-up calls/texts/emails to clients with missed appointments.

• Further activities, including: data entry into CAREWare; creating reports, graphs; general administrative tasks, and other tasks assigned by the Infectious Disease Data Coordinator.

• Attends monthly mandatory Ryan White QM and Assessment Committee meetings.

• Participates in health fairs or community events on weekends as requested 3-4 times a year.

EDUCATION REQUIREMENTS: Bachelor's degree preferred.

EXPERIENCE REQUIREMENTS: 2+ years of quality improvement/assurance experience. Preference given to experience in healthcare setting and working with underserved communities. Strong word processing, database management, and spread sheet development skills with proven proficiency with Microsoft Office products.

JOB KNOWLEDGE: Strong skills in organization, prioritization, problem solving, and communication are essential. The ability to work under pressure with minimal supervision is expected. Also expected are: (1) discretion in handling confidential information (2) computer competence with regard to aggregation, statistical analysis, and presentation (graphs, flowcharts) of quality and performance improvement data (3) excellent written and oral communication skills (4) strong interpersonal skills for interaction with QI/QA team, administration, staff members, providers, clients and outside partners.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems. We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health.

Trinity Health employs more than 131,000 colleagues across 22 states. We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes. We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.