Manpower Group Program Manager in Atlanta, Georgia
Join the TAPFIN Team! TAPFIN is seeking a driven MSP/Staffing professional with strong leadership abilities to oversee a key account within the TAPFIN MSP Group at Manpower.
Responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client. This includes managing the subvendor / supplier program and its population and its day-to-day operations (implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, performing periodic benchmarking of the subvendor population, etc.). Additionally responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.). Financial and administrative responsibilities include meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users, and sub-vendor and supplier population benchmarking and reporting, and quarterly performance reviews. Also accountable for setting performance expectations for and managing department staff priorities and results. Generally, this role is required for medium vendor management programs, or divisions within larger vendor management programs.
Establishes and develops manager relationships with in assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the local branch staff, the profitability of each contractor/subcontractor placement (IT, light industrial, general administrative, etc.) or conversion;
Implement and manage sub-vendor / supplier program for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction; ensure proper selection and solid negotiations in the sub-vendor and supplier contracting process, to ensure the maximum profitability, as well as quality, of each placement (IT, light industrial, general administrative, etc.);
Manage the day-to-day CWS operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may manage administrative staff;
Responsible for selection, hiring and training of staff personnel within the branch. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations of branch staff, as well as train, motivate and encourage professional growth;
Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes;
*ManpowerGroup is an EOE/AA/Vets/Disabled Employer