Deloitte OTT Service Line Liaison / Change Management Solution Lead (ChangeScout) in Atlanta, Georgia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.OTT Service Line Liaison / Change Management Solution Lead (ChangeScout) Key Job Responsibilities: Service Line Liaison responsibilities: Facilitate engagement with the OTT practice (US/USI), including: Advisory Boards Advisory Board Leader and their connection with Service Line Leader Service Line Quality Lead and QRM team SL-sponsored groups that are responsible for driving innovation, creating new delivery enablers, and market differentiation Proactively engage with the OTT Service Line to gain an in-depth understanding of priorities, challenges and plans and help align those with CMT s scope and priorities. Proactively identify / develop innovative ideas to improve the OTT SL s methods (specficially Change by Design), tools and accelerators across all OTT businesses. Engage with OTT practice on key priorities and special projects Stay abreast of major developments in the marketplace, for the service line supported, and with competitors to proactively prioritize and facilitate the resolution of the opportunities and solutions related to CMT strategies Coordinate method and solution content requests and work with CMT teams to resolve the need, as well as communicate the progress and overall resolution Review solution and method content for accuracy and applicability to service offering requirements Support the deployment of methods and solutions as applicable within assigned Service Line Support and assist with planning of OTT Service Line adoption efforts Understand OTT Service Line opportunities and proactively manage the pipeline coaching services.Solution Lead responsibilities: Develops and evolves the Solution vision to guide CMT efforts over a multi-year timeframe (e.g., look forwards) Develops strong practice relationships to understand how the Solution is and should be used on projects (via Advisory Boards, Working Committees, Communities of Practice, Centers of Excellence, end-user focus groups, personal networks) Plans and prioritizes Solution work to create the most positive impact on our practice (e.g., portfolio sheet) Identifies innovative approaches to business issues facing our practice Leads with a focus on return on investment (total cost of ownership, value, cost/benefit analysis) Partners with other groups (e.g., GKS, GTS, QRM, DC) to maximize investment in the Solution Understands the Solution landscape (e.g., industry and competitor trends, new products in the market, Gartner magic quadrants, vendor tool roadmap, gaps in portfolio) Leads the Working Committee for the Solution area, including annual plans, scope, priorities, and activities Manages vendor relationships (CAB and conference attendance, vendor product manager), pulling in all aspects of CMT Leads the deployment strategy for the Solution, including Branding and marketing (internal and external) Training and communications Sales collateral Implementation and monitoring plansSkills/Experience Required: Senior Manager Knowledge of and experience in delivery of OTT projects Experience managing teams and working in a virtual environment, including offshore / India-based team members Exposure to EVD and its enabling tools on pursuits and projects Ability to work collaboratively with senior leadership Ability to work autonomously and handle ambiguity well Strategic thinker with a passion to drive change and a relentless focus on innovation Strong communicator and able to lead strategic conversations and consensus building activities at all levels within the firm Strong organizational skills Ability to manage deadlines while working on multiple initiatives
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Category: Management Consulting