Georgia Employer INSIDE SALES COORDINATOR in Atlanta, Georgia
Requisition Number17-0097Post Date2/15/2017TitleInside Sales CoordinatorCityCollege ParkStateGAPosition SummaryThe Inside Sales Coordinator in the International division is responsible for assigned account or trade lane customer retention, volume or revenue growth and customer satisfaction. The Inside Sales Coordinator is primarily engaged in supporting Account Managers or Route Development Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline , assisting with onboarding of new accounts, acting as the client's advocate, increasing customer satisfaction, identifying customer needs and aligning those needs with YLA's services. The Inside Sales Coordinator is expected to be deeply familiar with the client's business needs and with the International divisions' service offerings to align needs with services.Essential Duties and ResponsibilitiesAccount or Trade Lane Management and Customer Service:Develop strong relationships with assigned clients, YLA branches and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.Deliver custom solutions to client in order to simplify their logistics needs.Serve as the first point of contact between the client and internal operations and sales teams, trade lane counter parts, freight forwarders and carriers.Ensure escalated issues are managed through to resolutionServe as the customer's internal advocate by monitoring overall account performance for compliance with service level agreements and client guidelinesIdentify and qualify business opportunities with small and mid-size companies or assigned trade lane.Support Sales , Account and Trade Lane Managers :Prepare and present proposals, quotes and recommend services based on customer needs.Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.Onboard/Implement new customersSupport RFQ and RFI process. Maintain, update and report trade lane growth opportunities/progress in a systematic and organized fashion, through YLA's CRM platforms.Education and ExperienceAssociates' Degree with one to two years' experience in the Freight Forwarding industry; or equivalent combination of education and experience. Bachelor's Degree preferred. Prior sales experience is not required.Demonstrate ability to provide great customer service.Strong ability to learn new technologies quickly enough to make intelligent decisions.Outstanding problem solving and leadership skillsExcellent communication skills, both written and verbal.Excellent organizational skills and ability to adapt easily.Ability to prioritize and work around deadlines.Ability to remain professional, confident and patient at all times.Must be a team player.Must be able to work effectively and contribute value with limited direction.Demonstrate ability in problem solving and negotiation with special emphasis on corporate goalsAbility to communicate in a cooperative and professional manner with all levels of internal staff and entry level customer contacts. Responsible for a... For full info follow application link.Yusen Logistics (Americas) Inc. ("YLA" or "the Company") is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of YLA's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.