First Data Director Reporting/Analytics in Atlanta, Georgia

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data Global Business Solutions (GBS) provides our millions of business clients around the world, large and small, with a broad range of commerce-enabling solutions to help them more effectively manage, market and grow their businesses. GBS solutions include acquiring, eCommerce, mobile commerce, marketing, analytics, and next-generation commerce innovations, including mobile payment services, webstore-in-a-box solutions and Clover, our cloud-based point-of-sale operating system that includes a marketplace for proprietary and third-party business apps.

Position Description Overview

First Data’s Portfolio Analytics team provides management dashboards, predictive modeling, standardized reporting, campaign-management, enhanced data delivery, and value-added analysis to multiple internal customers at all levels of the company. As part of this team, the Director, Portfolio Analytics role (DPA) will provide analytical services as part of all of these areas, with a particular emphasis on designing, implementing, and managing value-add data analysis tools to enable more intelligent decision-making throughout the organization. These efforts will show measurable improvements in profitability and client retention across FDC’s client base.

Job Responsibilities

  • The Director, Portfolio Analytics will collaborate with multiple functional team leads to interpret business requirements and utilize best practices for analysis and final presentation / delivery. DPA will work closely with internal clients and third-party vendors to create and continually improve self-service analysis and reporting tools to a variety of users. The DPA will also be closely aligned with FDC’s Marketing, Pricing, Finance, and Client Care teams and work jointly on multiple initiatives for FDC Executive Management Committee.

Scope of Job

Develop expert-level knowledge of a wide variety of business process through in-depth understanding of data sources, processes that generate data and best practices for interpretation and usage of organizational information. Analyze a variety of data sources to provide insight into opportunities for improved client retention. Utilize data expertise to recommend appropriate analysis goals and methodology in the absence of specific business requirements. Provide analytical and reporting support to the greater organization as needed for specific projects. Develop and manage recurring reporting to monitor trends within key opportunities and initiatives. Work closely with business unit management to ensure reporting outputs are actionable and aligned with that team’s initiatives. Collaborate with third-party partners to create customized self-service reporting and analytical tools in a continuous improvement/release cycle. Create and distribute ad-hoc spreadsheet-based data manipulations tools to assist other Portfolio Analytics team members in addressing specific Management Committee initiatives and requests.

Provide both ad-hoc and regular reporting on effectiveness of marketing and sales campaigns. Develop and refine customized metrics to measure impact of new programs. Work with Data Science staff to develop and refine benchmarking metrics and Key Performance Indicators to standardize measurement of campaigns. Evaluate third-party / external data sources for potential improvement in response rates / cross-sales. Provide data- and process-level expertise and ongoing improvement to FDC’s internal pricing models. Work closely with Pricing and Data Scientist teams to continually improve and modify model inputs and assumptions. Develop and maintain ongoing methodology for evaluating changes and recommending actions around changes to interchange, card brand association, and internal expenses.


Performs duties under minimal supervision, escalating most serious issues to senior management. Interprets and allocates resources to support strategic goals.

Job Requirements

  • o 12 years of experience in Finance, Business Intelligence, Information Technology, Pricing, Marketing Analysis, Consulting. o Desire for career advancement. o Bachelor’s Degree required, Master’s Degree preferred; Finance, Economics, Business, Information Technology or related discipline preferred. o Extensive experience retrieving and analyzing large amounts of data utilizing multiple data sources. o Extensive experience managing complex data analysis projects and managing a team to deliver the required results.

  • o Ability to communicate data-driven recommendations in a concise manner to a widely varied audience, in terms of both organizational level and analytical sophistication, including senior management o Adept at managing and prioritizing multiple projects and requests simultaneously, in a fast-paced and frequently-changing environment. o Intermediate-to-Advanced level SQL skills in an enterprise-level environment required; experience with SQL Server, Oracle, and/or DB2 a plus. o Familiarity with / exposure to basic scripting languages, (i.e. JavaScript, VBScript) greatly preferred. o Direct experience with BI tools (i.e. Cognos) and/or visualization tools (Tableau, Domo) a plus. o Direct experience with statistical analysis tools (i.e. SAS, SPSS) highly preferred. o Very strong Microsoft Excel skills required; Visual Basic experience a plus.


  • Database Development Tools

  • Information Management

  • Data Warehousing

  • Obj Relational Dbase Systems

  • Cust Sppt Polics,Stnd & Procs

  • Cust Sppt Svc Agreements

  • Statistic Analysis & Measure

  • Financial Reporting

First Data is an Affirmative Action – Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)

Job: *Business Support

Title: Director Reporting/Analytics

Location: Georgia-Atlanta-Atlan-5565 Glenridge Connector

Requisition ID: 2140860