Georgia Employer CUSTOMER CONSULTANT in Atlanta, Georgia
Company Job ID-45174726P11489584A29872188JOB TITLE: Customer ConsultantReports to: Shop ManagerBand: ADivision / Department: US Market/Shop Operations Location: FieldPurpose of role: The Customer Consultant is responsible for supporting all operational aspects of the shop in order to maximize sales and profitability through exceptional customer service. The Customer Consultant is committed to maintaining high professional standards in the areas of sales performance, customer service, visual presentation, inventory management, facility maintenance, shop operations, and professional development. He / she will demonstrate and uphold the values and vision of the company.Role DefinitionsKey Job Accountabilities:Focus on the Customer Consistently acts with sense of urgency for customers Consistently establishes customer needs Effectively suggests new products or promotions tied to customer interests Is able to resolve customer concerns and turns returns into exchanges effectively May have received customer compliments Creates brand loyal customers Uses demonstrations and sampling to create theater and energy in the shop Follows company guidelines for customer service expectations Understands the importance of conversion, consistently close the sale effectively Demonstrates the ability to connect with people from the shop lease line and convert them into customers.Achieves Results Meets all personal targets, exceeding some; consistently pushes self for results Understands importance of meeting personal targets and is willing to help others when asked Plans and prioritizes tasks effectively Thinks creatively to identify new ways to reach goals Accomplishes assigned tasks and takes initiative to complete tasks not assigned Encourages others and creates an atmosphere of friendly competition Works independently to complete tasks with little direction Helps others to understand why policy and procedure are important Expects others to achieve consistently; may have unrealistic expectations of othersSells with Passion Passionate about selling products and being an ambassador for our campaigns Conveys enthusiasm for the brand or products to colleagues and customers Engages customers and colleagues in The Body Shop values through selling campaign products and volunteering Learns and maintains strong level of product knowledge and ingredients Learns competitor products and uses this information to effectively sell benefits of our products Shares sales and product tips with colleagues and displays desire to learn from others Identifies opportunities to improve store appearance; always maintains personal image to reflect storeBuilds Team Energy Proactively asks for help and support Identifies and changes personal behaviors in order to positively impact the team Proactively gives feedback; responds positively to feedback given. See job URL for more information and EOE statement.