Georgia Employer CLIENT FIELD EXECUTIVE CARE TECHNICIAN in Atlanta, Georgia
Req ID: 8347 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Client Field Executive Care Technician - Atlanta, GA to join our team in Atlanta, Georgia (US-GA), United States (US). ROLE RESPONSIBILITIES- Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide- Coordinates with Client End User on expectations and availability to conduct Managed Client Services- Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations- Identifies potential issues that could adversely impact End User experience and follows through on action steps- Strives to meet all Client SLAs & Customer Satisfaction Goals- Escalate to B3 Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site- When required provides onsite shadowing to Program Field Service Team NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.Employer's Job# 13515B01-D04A-4Please visit job URL for more information about this opening and to view EOE statement.