Fiserv Market Research Analyst, Advisory in Alpharetta, Georgia

Position Description

Functional Purpose: An ideal candidate will be inquisitive and high-energy with a passion for managing their overall day-to-day responsibilities. Responsible for leading the proactive gathering, analyzing and communication of market data and trends related to financial services technology industry. Engage with Fiserv pursuit teams to socialize and make accessible impactful industry thought leadership that helps Fiserv cultivate enduring executive relationships. This role is responsible for WorldMap, a quarterly “state of the financial services industry” that empowers Fiserv management, pursuit teams, and product management professionals to align go-to-market strategy with accurate predictions of future market trends. This role is also responsible for developing strategic insights that aid Fiserv senior leaders to make more informed decisions about the market and competitive landscape. Efforts will include primary and secondary intelligence sources along with feedback from Fiserv sales and account management representatives about market and competitor activity.

Essential Functions (Job Duties):

  • Direct GSO Sales Insights Team communications, including oversight of Intelligence Portal, templates, content deliverables, branding, eCRM Chatter posts; serves as liaison to Global Marketing

  • Lead the quarterly update of WorldMap across a broad taxonomy of topics spanning the banking and credit union markets, including thought leadership on payments, channels, demographics, consumer behavior, risk and fraud trends, as well as international market insights

  • Lead the packaging and repurposing of thought leadership for client-facing engagements, either directly or through account and sales teams

  • Create presentations based on a variety of data analysis and deliver to internal stakeholders; provide quality control of team deliverables

  • Manage time-sensitive, executive-driven projects within the GSO Sales Insights team and ensure that timely deadlines are met

  • Lead the Week in Review initiative, the most widely leveraged content on the Fiserv Boardroom Series

  • Work with Global Sales, Global Marketing and Fiserv Business Units to develop strategic reports for strategic planning, sales campaigns and other key initiatives

  • Proactively develop cross-functional relationships with business units within and outside of supported departments

  • Effectively communicate through written and oral reports to all levels of management, clients and sponsors with no supervision

  • Be knowledgeable of the key competitors, continually gathering information and sharing with necessary parties.

  • The Market Intelligence Analyst will be able to make informed decisions and give recommendations based on the data analysis that he/she performs.

  • Support the Enterprise Competitive Intelligence team in gathering information needed to compete with Fiserv’s top competitors.

  • Ad hoc reporting/projects to meet the needs of the business.

  • Ability to travel less than 10%

  • Other duties as assigned

/The/ /above/ /statements/ /are/ /intended/ /only/ /to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./



  • Bachelor’s Degree, preferably in Business

Job Related Experience:

  • Applicable experience in business/competitive analysis a plus.

  • Knowledge of and demonstrated experience in business analysis and reporting methods.

  • 5-7 years of market intelligence, financial analysis or business analytics background preferred.

  • Position requires advanced skills in Excel and strong working knowledge of Microsoft Office applications (PowerPoint, Word, Outlook).

  • Proven leadership skills and business acumen

  • Ability to proactively anticipate thought leadership needs of Fiserv organization

  • Ability to think strategically and deliver predictive, proactive, and prescriptive insights

  • Ability to work independently as well as in a rapidly growing and changing team environment

  • Strong written and oral communication skills are required.

  • Ability to effectively present findings to senior level employees throughout the organization

  • Highly organized and detail oriented individual

  • Must be dynamic, innovative, and possess creative problem solving skills

  • Excellent analytical and interpersonal skills along with strong attention to detail and ability to meet deadlines.

  • Knowledge of the financial services and banking technology industries preferred.

  • Ability to assess a situation and determine the appropriate process & techniques to enable business results.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.