Fiserv Manager, HR in Alpharetta, Georgia

Position Description



Join Us! Fiserv has been named to FORTUNE® magazine’s 2017 list of World’s Most Admired Companies. This is the fourth consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

About our Business: The Financial & Risk Management Solutions business (FRMS) at Fiserv helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.

Key areas include:

• Financial performance management solutions for budgeting and planning, financial accounting, and funds transfer pricing and profitability

• Financial risk management solutions for credit, market and liquidity risk as well as asset/liability management

• Financial crime risk management solutions for fraud and money laundering detection and mitigation

• Financial control solutions for reconciliation, exception management and account certification

• Solutions for ACH, treasury management, check capture, case management and resolution, float management, and enterprise content management (ECM)

• Consulting services through the Payments Performance Management team


In this role, you will provide innovative HR business partner solutions to the FRMS team. You will partner with associates and leaders at all levels of the organization, utilizing HR domain expertise, analytical skills, change leadership, influence and effective communication to drive business results. This role reports to the VP, Human Resources, FRMS.


  • Partners with senior leaders, managers and front line supervisors in a matrixed environment, to identify, prioritize, and build organizational capabilities

  • Focus on increasing the talent quotient and driving improvements on the Fiserv Talent Maturity Model

  • Drives leader-led ownership of performance and talent management, associate engagement and individual development.

  • Initiates workforce analysis and organization design activities with business leaders to ensure structure and staffing are proactively managed to meet short and long term business goals and desired retention is achieved.

  • Ensures change management activities within the business that have associate impact are managed in a timely, professional, and lawful manner and that communications regarding change are clear, concise and consistent.

  • Ensures core HR processes (e.g., performance, talent reviews, compensation, talent acquisition, etc.) are clearly communicated and understood by managers and associates within assigned client groups.

  • Recommends process improvements or changes that will improve the effectiveness and/or efficiency of operations. Builds relationships with Corporate HR and other Field HR colleagues to create learning opportunities and share best practices.

  • Executes on pan-Fiserv strategic HR initiatives

  • Demonstrates Fiserv’s Leadership Expectations and lives our Values. Inspires others to achieve excellence and deliver on the promise of One Fiserv.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./


Required Qualifications:

  • Bachelor's degree in Human Resources Management, Business Administration or a related field, required.

  • Five (5) years required; five to ten (10) years of progressive HR responsibility and experience preferred

  • Experience working with the technology sector where development is a key component of the service profit chain.

  • Demonstrated track-record of helping Mangers identify and recruit talent that has contributed to growing the business or firm.

  • A history of personally influencing behavioral and philosophical change among business leaders.

  • Able to leverage support groups to scale execution but also able to personally develop practical tactical tools and templates when the need arises.

  • Experience in hiring talent, building succession pipelines, assessing and (re)designing org structures, coaching on performance management, and working with Managers to identify develop opportunities for their talent

  • Ability to deal with ambiguity, tight timelines, multiple priorities, and demanding environments. Thrives in a fast-moving, constantly changing environment.

  • Willingness and ability to relocate for career progression.

Additional Skills / Knowledge:

  • Inspiring others to stretch and challenge themselves to contribute in ways they might not otherwise think possible.

  • Investing in the development of leadership talent and bench strength that creates value for Fiserv.

  • Providing direct and constructive feedback that pushes others to develop their leadership skills.

  • Taking action to effectively and efficiently implement needed change throughout the business and the Human Resource team.

  • Building a high performing, adaptive culture that delivers superior value to our customers and other stakeholders.

  • Establishing clear expectations for levels of support and holding the team accountable for meeting them

Travel Requirements:


/Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace./

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.