NCR IT Tech Support Assoc (II) in Alpharetta, Georgia
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
Customer Service Skills needed: Strong communication skills, both written and oral - Clear communication skills, ability to listen and talk with a client or co-worker and understand the meaning. Dual Task: Talk & Type Professionalism, courteous, ability to remain calm under any circumstance. Must be able to offer empathy to any situation presented Support Admin Skills needed: Ability to follow pre-determined escalation protocols as appropriate Ability to follow pre-determined trouble-shooting guidelines Able to ask appropriate questions when no protocols exist for current situation. Ability to search the Portal and follow directions on a client specific SharePoint page Other helpful skills or experience Proactively seeks to learn new products and diagnostic tools and share knowledge with others Installs new releases as assigned, ensuring test installation procedures are followed. Performs testing and documentation for installation; Can produces knowledge management documents to assist others in solving issues; Can serve as a subject matter expert (SME) for one or more technical areas and product functions Provides feedback on product and/or process initiatives developed in other areas Performs onsite troubleshooting and research as required Other job related duties as assigned Required Experience:
A minimum of six months technical support experience in a POS helpdesk or software support center. Knowledge of Microsoft Office programs as well as networking topologies is required. Preferred Experience: Minimum six months experience supporting Radiant Aloha POS systems in a help desk or technical support environment. Excellent communication and people skills along with strong organizational and time management skills allow the right candidate to be immediately successful. Also, having an understanding of basic restaurant operations will help with this candidate to being successful. JOB CONDITIONS: Schedule varies depending on team, 24/7 accessibility for urgent client issues Must be able to work a flexible work schedule including nights, weekends and holidays Fast-paced environment Overtime may be necessary to complete tasks
EEO Statement As an equal opportunity employer, HSR Systems is committed to providing equal opportunity employment opportunities to candidates and employees without regard to race, religion, creed, age, sex, height, weight, marital status, ancestry, or any other characteristic protected by law
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Care Center
Title: IT Tech Support Assoc (II)
Requisition ID: 0055013_P0069630