Georgia Employer CREDIT COLLECTIONS REPRESENTATIVE II - PCK340-9929 in Alpharetta, Georgia

Job ID: 40323Position Title: Credit Collections Representative IICompany: The Coca-Cola CompanyWorking Location: GA - AlpharettaSpecific Location: US-GA-ALPHARETTA-SANCTUARY-OFFICEEmployment Status: Full TimeRelocation Provided: NoTravel Required: 0%Shift: N/AJob OverviewAbout The Coca-Cola CompanyEveryone knows Coca-Cola. It's the best-known product in the world. We've been making it since 1886 and it still tastes the same.As a business, The Coca-Cola Company is constantly evolving we develop new products, acquire great brands and pioneer new ways of doing things. We sell four of the world's top five non-alcoholic sparkling drinks (Coke, Coke light, Sprite and Fanta) and 3,600 products in over 200 countries, including water, juices, energy drinks, and even tea and coffee. Altogether, that adds up to more than 1.9 billion drinks around the globe every day.Global Business Services (GBS)GBS is The Coca-Cola Company's multi-functional internal shared-services organization providing a wide range of transactional services across all Coca-Cola business units within functional areas such as: Finance and Procurement Operations, Human Resources Operations, Workplace Strategy and Operations, Controls and Compliance, Change Practice, Operational Excellence, Data Governance, User Experience and Content, and Creative Business Solutions. Our GBS main locations are Warsaw (Poland), Drogheda (Ireland), Buenos Aires (Argentina), San Jos (Costa Rica), Manila (Philippines), and Atlanta (Georgia, USA).We offer our associates:The Coca-Cola Company's extraordinary heritage, our leading brands and the global scale of what we do.The challenge of meaningful work - our unique global system offers constant opportunities to develop world-class skills and a truly international career.A unique culture where people do what they love and live their values.The kind of competitive compensation you would expect from a world leader.At The Coca-Cola Company, our people have their own formula for turning passion into action. Together, that's how we push the world's greatest brands to new heights. What's your secret formula?Job DescriptionCredit Collections Representative IIAlpharetta, GAPosition OverviewThe Credit Collection Representative II is responsible for managing all collection and dispute resolution activities in receivables and related settlement processes.Key ResponsibilitiesContact customers for collection of delinquent invoices, invalid deductions, or negative accounts to ensure the maximum turnover of receivables and to achieve McDonalds AR performance target metrics - % Current target, 90 PD TargetConsistently manage specific business processes to drive improved portfolio performance; example Collection Escalation Process, DC Monthly Withholding Submission, timely and accurately processing of F-67s, etc.Review and analyze customers open receivables for control of outstanding receivables within the line of credit and terms of payment.Analyze customer issues (e.g., invoice deductions, late payments, incomplete electronic data) to identify trends/root causes and/or make recommendations to resolve exceptions.Influence external client to take desired actions by using techniques appropriate to the situation Communicate customer and (e.g., deductions, aged invoices) to appropriate internal or external personnel to resolve exceptions.Responsible for management including collections and dispute resolution activities within an assigned portfolioFunctions SkillsIntermediate to Advance Excel SkillsKnowledge of accounts receivable cycle including SAP P08/P07 Financial module systemProven ability to effectively communicate, influence, and build positive relationships with internal and external clients.Microsoft Office applications with the ability to lead and participate in projects to drive the business forward.Strong organizational skills and proven success to manage multiple competing prioritiesCustomer Focus: Demonstrating understanding of how one's actions