Georgia Employer CLIENT ACCOUNT EXECUTIVE I in Alpharetta, Georgia
Salary or HourlySalaryEmployment StatusFull-TimePosition DescriptionADP is hiring a Client Account Executive I. In this position you will be the key client advocate and liaison, responsible for ensuring that stellar service and overall satisfaction across the HCM spectrum. This is accomplished through overseeing the resolution of complex client inquiries, handling client escalations, and by building and maintaining internal and external relationships. He or she will serve as the primary contact for assigned clients managing relationships with the client contacts at the user, Management and VP Levels. The individual will lead proactive partnering and consulting based on client key business issues and analysis of client data.The Client Account Executive will coordinate with and align knowledgeable, engaged, client-focused account support teams. Through leadership across the client portfolio, the individual will be responsible for providing feedback and guidance to client service managers regarding consultants assigned to the client and for keeping ADP business units informed on activity within each client's space.At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.RESPONSIBILITIES:The Client Account Executive serves as client advocate and ADP contact for the client's decision makers and senior executives.Acts as the face to the client, representing ADP and the service team.Builds and strengthens client relationships both at the operational and executive levels by understanding the client's business goals and determining how ADP services/products align.Engages with client and Implementation organization during the Implementation phase to gather and learn the client's Critical Business Issues.The primary focus for the Client Account Executive is on total client satisfaction.Ensures that the client has a unified service model.Maintains comprehensive and timely records on service activities.Adheres to standard ADP tools and processes for recording and responding to service activities.Proactively monitors client satisfaction with regular on-site visits, executive level meetings, regular conference calls, year-end and open enrollment prep reviews, business process reviews, etc.Communicates regularly with client to evaluate service satisfaction and to interface on day-to-day service delivery questions.Receives all critical incident reports from client.Proactively manage, mitigate, and escalate risks and provides status reporting to client as appropriate.Coordinates and aligns knowledgeable, engaged, client-focused account support teams committed to providing stellar service and overall client satisfaction in a matrixed-management structure.Key liaison with all ADP entities to proactively communicate and monitor implementation, service and product issues for the client.Builds "one client team" with team and partners. Provides continual internal communications to enhance the organization's effectiveness in dealing with critical client issues.Develops strong internal relationships across all lines of ADP service to drive action and accountability from internal partners for items such as open item/project updates, meeting deliverables/due dates as well as facilitate effective meetings and seamless communication.Ensures delivery of optimal service, clie... For full info follow application link.ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.