Fiserv Business Process Analysis Supervisor in Alpharetta, Georgia

Position Description

About the Role:

We are seeking an investigative, engaging, and insightful Business Systems Analyst to join the Change Performance Team within Finance Shared Services to assist in driving large scale changes to maximize the long-term performance of the Finance Shared Services organization. As a member of the Change Performance team, you will have the opportunity to exercise a wide variety of skills and experiences as this role blends project management, relationship management, business/data analysis, process improvement, systems/process evaluation, and functional & technical design skills into a change agent that is empowered to deliver on the promise of One Fiserv. The nature of the role provides great opportunities for exposure to leaders, new technologies, business/product understanding and future career growth.

To be successful in this role, the candidate needs to be able to evaluate process and technology to identify strengths and deficiencies within Financed Shared Services and surrounding functional groups, excel in a fast paced ever evolving environment, and participate on multiple projects while remaining focused on big picture objectives.

Reporting Relationships:

Reports To: Manager, Change Performance Team

Essential Job Responsibilities:

  • Lead on projects designed to enhance client experience and increase organizational efficiency

  • Investigate, analyze, document and present existing business architecture, processes, practices and workflows

  • Identify improvement opportunities, gather business requirements, drive successful design, and manage a cross functional team to implement recommended solutions

  • Support partners to make a smooth transition from their existing processes to the optimized processes/solution through ongoing change management, consulting and advisory support

  • Provide an innovative solution approach

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications:

  • Bachelor’s degree

  • 5+ year of working experience in Billing, Accounting and/or Finance

  • Advanced knowledge of SAP ECC and Business Warehouse

  • Demonstrates critical thinking skills, interpersonal skills, knowledge of information technology, and an inherent understanding of the business strategy to evaluate a problem/opportunity and define a solution

  • Excellent written and verbal communication skills

  • Strong documentation and presentation skills

  • Demonstrated experience in project management, consulting, solution architecture or system implementation, and requirements gathering

  • Proven ability to collaborate effectively on large scale projects with staff at all levels

  • Flexible, self-starter who is willing to take initiative in a fast-paced and dynamic business culture

Preferred Qualifications:

  • Advanced technical SAP systems knowledge and SAP implementation experience

  • Advanced Access skills

Travel Required:


Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.