Rose International INC Administrative Specialist in Alpharetta, Georgia

Position Title: Administrative Specialist

Position Number: 259498

Location: Alpharetta, GA

Desired Skill Set:

Account Management, Claims, Customer Service, Issue Resolution, Spanish

Position Description:

Claims Specialist

Positions - 2! One position must be bilingual in Spanish.

Duration: 4 months

Alpharetta GA 30004

Top 3 - 5 skills(certifications/licenses):

• Detail oriented/ability to follow client specific guidelines

• Computer Skills

• Customer focused

• Ability to communicate both written/verbal (proper grammar)

• Bi-lingual required

What does your group support: We administer Debt Cancellation (similar to credit insurance) for Financial institutions

Reason for Hire: To meet contractual service levels from spikes created from benefit reminder/program mailings

Shift hours: Monday – Friday 9:00 a.m. – 6:00 p.m.

POSITION SUMMARY: Resolve customer issues that cannot be addressed within the call center. Act as liaison between internal/external clients.

ESSENTIAL DUTIES: The Resolutions analyst compares data & examines benefit forms and other records to ensure proper handling of program. Proactively works to resolve customer/client issue as expeditiously as possible. Reviews and analyze detailed records. Calculates reimbursement of fees according to client specific rules/ assigned authority level. Runs various escalation reports as directed by SOP. Handles difficult phone calls. Composes special correspondence. Works on special projects and tasks as assigned. Must be detail oriented and have the ability to meet production goals/quality standards. Other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE: Claims/debt cancellation experience. Writes clearly, concisely and effectively. Communicates verbally effectively and with impact. Computer literate. Detail oriented. Ability to multi-task Manages time effectively. Committed to superior customer servicing. Ability to work independently, a self- starter


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Rose International is an Equal Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color, religion,

sex, national origin, arrest and conviction records, or any other characteristic

protected by law. Positions located in San Francisco, California will be administered

in accordance with the Fair Chance Ordinance.