TCF Bank Account Analyst I in Alpharetta, Georgia
Over the last nine years, TCF Inventory Finance (TCFIF) has experienced explosive growth. Fueled by unmatched customer service, best in class products and programs, we’re a fast-paced, relationship driven organization with five offices across North America. Already a leader in the industry, we’ve recently doubled down on our commitment to provide the fastest financing around. And we’re looking for the pace of our growth to be just as blistering.
The title of this position is Account Analyst. But we could have just as easily gone with Go-To. Because for the customers in your portfolio, that’s exactly what you’ll be. Whatever they need, whenever they need it, they’ll go to you. Got a question? They’ll go to you. Need a little extra support? Looking for anniversary gift ideas? They might just go to you.
But this position isn’t just sitting back and waiting for the phone to ring. Or waiting for orders to come in from on high. It’s about actively, aggressively nurturing your customer relationships. All with an eye towards maximizing your customers’ satisfaction and success. And, as crucially, managing risk and minimizing loss to TCFIF. You will be our first line of defense against loss exposure. Because the best way to ensure your customers stay on time, is to ensure they feel like their needs are met/at all times/. To do that, you better be able to work fast, multi-task and manage in a role where the only constant is change.
Got what it takes to be a Go-To? Get in touch.
Major Areas of Portfolio Accountability (AKA, areas for which you will be the Go-To)
Control : Manage portfolio of assigned accounts to mitigate potential loss. Non-earning and delinquency events within the portfolio should not happen on your watch.
Growth : Establish tight relationships with accounts, from the onset of the relationship and forward. The key is to keep customers informed, engaged and happy. Enhance customer experience through continual execution of TCF’s service model, with strong communications with both dealer and manufacturer relationships.
Maintenance : Manage the delicate balance between customer service and collections. Resolve issues in a timely fashion while understanding risk implications. Good service does not mean being a push over. Look for ways to continue with process improvements.
Compliance : Maintain compliance with established policies, legal documentation, processes and procedures, while also ensuring compliance to approval authorities at all time.
Special Projects as Assigned: Minimum travel may be required .
Education: Minimum of bachelor’s degree or 3 years of customer service/collections experience. Of course, more than the minimum won’t hurt.
Minimum 3 years of customer service/collections experience
Superior Microsoft Office skills: Excel, Word, Access & PowerPoint and ability to learn software packages quickly
Working knowledge of credit disciplines
Customer service/collections experience within the finance industry
Self-motivated. Don’t wait to be told what to do
Organized with a strong attention to detail
A critical thinker, can think on your toes to address a wide range of customer needs
Ability to prioritize and manage your own timelines and schedules to ensure follow-through
Strong interpersonal skills
Confident yet diplomatic when it comes to managing the customer relationship. Neither pushovers nor cranks need apply
Analytical, has ability to apply data to improve client portfolios
Willing to learn and ask questions
A voracious appetite for learning every day and a heavy dose of curiosity (go-with-the-flow’ers need not apply)
Established in 1923, TCF is one of the top performing banks in the nation – and throughout its history has maintained a strong foundation. TCF has over 350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in over 30 states.
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the/Employee Benefits/link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Title: Account Analyst I
Requisition ID: 00SKG