OldCastle Customer Service Representative - Acworth, GA in Acworth, Georgia

Customer Service Representative - Acworth, GA

Location: Acworth, GA, US, 30101

Company: Enclosure Solutions

Job ID: 121851

Non-Exempt

Oldcastle Enclosure Solutions (OES) has united the Carson®, Christy®, and Synertech® brands to form the largest manufacturer of plastic, polymer, and concrete utility enclosure products serving the municipal water, irrigation, electric, communications, and transportation markets. OES has 11 manufacturing and distribution centers strategically located across the U.S. and Canada.

Job Summary

The customer service position will be responsible for ensuring that all customer and sales needs related to product selection/options are met. This role’s primary responsibilities will include all aspects of Sales support, internal and external. This role will be expected to promptly address any customer requests, quotations, orders, questions and concerns in a timely and professional manner. The overall purpose of this role is to support the Oldcastle Enclosure Solutions vision of being the industry leader enhancing the overall Customer Experience. This position will work closely with Sales, Manufacturing, Production Planning, Accounting, Marketing, Transportation and Purchasing.

Essential Duties

  • Responsible for ensuring superior and consistent levels of customer service as to meet company objectives which include, but are not limited to: positive customer interaction, quote and order entry accuracy, on-time delivery

  • Responsible for responding to incoming calls, ability to handle multiple calls simultaneously, multitasking between calls, quotes, orders, emails, etc

  • Enter, process and follow up on customer quotes and orders

  • Develop relationships with new and existing customers

  • Verify product availability and alternate shipping locations

  • Processes new customer applications, submit paperwork

  • Processes customer issues and complaints

  • Creates and enters Return Merchandise Authorizations

  • Calculates customer pricing utilizing List Price and Customer Discount

  • Verifies product availability, substitution and alternate shipping locations

  • Resolves customer, Independent Sales Rep, and Regional Sales Manager issues

  • Provides customers with Spec Sheets, Price Lists, and other documentation as requested

  • Post Audit Calls – to customers to follow up on orders and service

  • Process Trade Show and sample orders

  • Back-up for other locations customer service personnel as needed

  • Follows and enforces all company safety policies and guidelines

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Knowledge/Skills

  • Excellent interpersonal skills and the ability to establish and maintain effective relationships with customers and other departments

  • Exceptional oral/written communication and listening skills

  • Commitment to a high level of internal customer satisfaction and continuous improvement

  • Effective Team Player with the ability to work independently

  • Energetic, able to provide and receive feedback

  • Superior organizational skills

  • Skilled user in MS Office programs (Microsoft Axtapa and/or NetSuite a plus)

  • Customer focused; dedicated to meeting the expectations of internal and external customers

Preferred Qualifications

  • Minimum of 5+ years’ experience in either a call center, manufacturing plant or distribution facility customer service group

  • Experience in a Manufacturing environment is a plus

  • Knowledge of data entry and/or tracking systems

  • Degree in Business or related field –preferred

  • High level of computer proficiency in Windows environment

  • Detail oriented, demonstrated initiative to point out issues and to make corrective recommendations

  • Proven problem solver and ability to negotiate as related to the Sales function

Physical/Mental/Environmental Demands

  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer

  • Ability to lift and carry files weighing up to 10 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone

What Oldcastle Offers You

  • A culture that values opportunity for growth, development, and internal promotion

  • Highly competitive base pay

  • Comprehensive medical, dental and disability benefits programs

  • Group retirement savings program

  • Health and wellness programs

About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!

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Oldcastle Enclosure Solutions is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on thislink.

Oldcastle Enclosure Solutions is part of the Oldcastlecareers™ network.

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